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About Us

next4biz was founded in 2006. Since then we have been developing software products for the “Customer-Focused Digital Transformation” of companies and institutions. Our products have been used successfully in BPM (business process management), CSM (customer service management) and CRM (marketing and sales management) fields for years. We have more than 200,000 users operating in almost all sectors including finance, insurance, e-commerce, telecom, energy, retail, automotive, airlines, logistics, manufacturing, and municipality.

Value Proposition

Customer-Centric Digital Transformation

We provide innovative solutions for “Customer-Centric Digital Transformation”:

  • Digital Marketing and Sales Management
  • Process-Based Customer Service
  • Business Process Management

FEATURING

  • Design Tools for IT Independency
  • AI Enabled Learning Engine
  • Digital Behavior Analysis & Event Based Marketing
  • Omnichannel Customer Communication
  • Connectivity Tools for Corporate App Integrations

INCLUDING

  • Reporting Tools for Analysis and Productivity
  • Customer Service Maturity Model
  • Road Map to Successful Implementation Methodology
  • Compliance with Regulations

AS A RESULT, OUR CUSTOMERS:

  • Are more customer-focused on every channel
  • Transform business processes to digital
  • Have a customer-centric approach as a whole company
  • Design, execute, control, measure and improve their processes
  • Perform better conversion rates while saving costs
  • Have better customer satisfaction and loyalty
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