Complaint Management on Social Media
next4biz for customer communication management on all channels
In this age of electronic communications where postcards and letters long went out of fashion, everyone prefers to share their ideas and opinions on online platforms. According to surveys done in recent years, customers used to share their satisfaction with a product they purchased with three people and their dissatisfaction with ten during those years when social media did not enjoy much popularity. As for our modern times, a single comment a customer may post online about a product he purchased from you has the potential to reach millions of people within the blink of an eye.
Social media has become an effective communication tool through which customers can freely express their opinions about the products and services they purchase.
next4biz helps maintain your Internet reputation by helping you reach out to millions of your customers.
Communication via Facebook and Twitter is essential for a company to offer fast and effective customer care services. Finding out about the purchasing experiences and opinions of your customers is a golden opportunity to win loyal customers.
next4biz Social Media Management gives you support on so many levels; it lets you monitor your online profile and track specific hash tags that matter to your company; it improves your customer management skills, helping you gain publicity and popularity.
Caring about the requirements and concerns of your customers and undertaking responsibility to solve their problems will help you provide your customers with excellent service!
What next4biz offers in terms of Social Media customer relations management:
- The opportunity to follow Facebook profiles and Twitter hashtags
- The opportunity to convert comments and tweets into customer communications
- The opportunity to resolve customer issues communicated via the Social Media with appropriate work flows
- The opportunity to post answers to comments or sending private messages
- The opportunity to discover the social media profiles of your customers
- Social media relationship management analysis
A single communication over social media costs less than $1. That is even cheaper than making a domestic phone call ($6-8). Simple issues that you can manage on social media will not only reduce your costs but it will also lead to the swift and effective resolution of customer queries and problems.