How it works

• Monitors written channels end to end—emails, social comments/DMs, marketplace Q&A, and reviews.
• Filters with PRIME: emojis, auto-replies, and irrelevant content are screened out at the door; the team works only on real notifications.
• Auto-categorizes relevant items, drafts brand-safe replies, and updates status when resolved.
• Seamless handoffs when needed: an agent can continue with full context and suggested next steps.