Auto-categorize issues with high accuracy and assigns tasks automatically.
Relieve your back-office by offloading categorization to next4biz CSM AI.
Let next4biz CSM AI resolve and close issues autonomously.
Get next4biz CSM AI to automatically suggest categories to call center agents, and to categorize issues submitted by email, self-service or other channels.
Utilize next4biz CSM AI to initiate appropriate workflows based on issue categories.
Improve AI accuracy using customer experience feedback. Progressively surpass human agents in accurate category allocation with AI.
Anticipate accuracy rates in your most frequently encountered 20 categories in excess of 95%.
Envision AI resolving 20% of issues using the knowledge base.
Employ AI to suggest issue categories.
Go beyond suggesting and allow AI to take initiative using business rules. Enable AI to autonomously resolve and close issues.
Kickstart AI training using legacy CSM data.