Customer service is important to an organization for a number of reasons. Today all customer relationship management approaches are affected by the changes in business environment, new customers, existing customer behaviors, products, and competitors.
next4biz CSM is an end to end customer service management solution. It provides sustainable customer service based on customer service workflows. It enables automatic routing of customer complaints to the responsible users within a given time, providing email or sms notifications in case of delays. next4biz unifies email, web, contact center, chat, social media channels and have their specific user interface, workflow and problem categories.
next4biz CSM provides dashboard panels and real time statistics, that are KPIs to monitor and improve your customer service operations.