Issue Categorization
Per-channel automatic categorization configuration and fallback management
Issue Intelligence
AI Training Required
Issue Categorization requires the Next4biz AI to learn from your existing issues and category structure.
To get started, you can contact the Next4biz team via the Next4biz Help Desk.
The required training and configuration work will be carried out by the Next4biz AI team.
Communication Channels
Enable the channels where categorization will be applied
ChannelActive
Social Media
X, Facebook, Instagram, LinkedIn
Email
All monitored email addresses
Marketplace
Trendyol, Hepsiburada, Amazon
Live Chat
Web & mobile chat channels
Self-Service
Web portal and mobile app
IVR
Voice response system issues
Uncategorized Issues
Move issues with no identified category to a default category
Issues that the AI cannot categorize are automatically moved to the selected category.
This prevents issues from remaining uncategorized and ensures they are associated with the right team.
Move uncategorized issues to the
selected
category
Send Issue Notification
Inform the responsible group about uncategorized issues
Send a notification for issues that cannot be categorized
ON
A notification email is sent to the default group defined for the selected category.