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Real-time Monitoring

next4biz BPM enables you to monitor and control the process execution. In the process design, you can add alerts and notifications. For example, you can notify users of a newly assigned task, a delay or an escalation. You can also design dashboards and reports about process execution and performances. The next4biz reports allow you to drill down into the details to discover every aspect of what is happening within each flow.

Additionally, next4biz BPM tracks and records every moment and each change in your processes or data. The real-time monitoring feature of next4biz BPM allows you to control real-time execution, user actions, and essentially every detail of an issue’s lifecycle within the workflow and workflow steps. next4biz will always notify the corresponding authorized users so that they can take corrective actions on delays and escalations.

SLA Management

You can define service levels within the system. Service levels may be set for each step of the workflow separately, and next4biz will then monitor your processes in real-time. Whenever a task is getting close to being overdue, the responsible users will be informed automatically. If the predefined time limits have been exceeded, then the task is escalated to a manager.

Escalations may be designed in multiple stages up to C-level management. At every stage, a manager is informed about a delay and a predefined amount of time is given for the resolution. If the task is not completed on time, then it is escalated to an upper stage automatically.

Customizable Dashboards & Reports

The digitalization of business processes creates significant value. We often hear about the importance of efficiency – the ability to perform a job well with the least amount of time and effort possible. However, there is another crucial value that we should take into consideration: continuous improvement.

How will next4biz help you to achieve both efficiency and continuous improvement? The next4biz system monitors processes in real-time and creates relevant alerts and notifications. You can also monitor everything through personalized dashboards and reports as well as define Key Performance Indicators (KPIs) which show performance and quality metrics. You may also choose to subscribe to weekly/monthly reports delivered automatically.

With next4biz’s performance monitoring tools, you’ll have a deep level of visibility over all of your processes.

You will have the chance to find opportunities, get at the root cause of problems, and continuously improve your way of doing business.

How can I get started?

To learn more about the next4biz system and its features, contact us.

 

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