next4biz provides both:

> AI-Powered Ticketing
> Workflow-Driven Customer Service
To serve your customers better, think about collecting additional information for specific categories.
Every ticket category has its own requirements
Track a ticket in all responsible units
Who is late, who is on time, and who is doing what on a ticket.
Design notification system
Notify customers about progress on their ticket.
Inform users about a newly assigned task, a deadline, a delay, escalation, workflow step and so forth.
Help your customers help themselves
Customers can submit or track their own tickets.
Customers or employees can use the knowledge base to find answers for their questions.
Measure performances, service levels, first call resolutions, root causes, and many other KPIs
Less IT Dependency = Shorter delivery duration, less implementation and maintenance costs
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