Accessory Pack
6 days agoWaiting in cart
Filter Set
3 days agoWaiting in cart
Coffee Capsule
1 day agoWaiting in cart
Omnichannel
Unified Customer Experience — All channels on a single screen
All channels on a single screen
Customer Card
Segment
VIPLoyalty: High · Last 90 days: 4 orders
Satisfaction
Other Channels
Marketplace
“Cargo tracking is not updating.”
Review site
“I had a bad experience at the store.”
DM: “Can I open an exchange request?”
“How is the return process progressing?”
Orders
#10422
preparingCoffee machine · 2 items
#10398
deliveredFilter set · 1 item
#10371
cancelledAccessory · 3 items
Cart
Accessory Pack
6 days agoWaiting in cart
Filter Set
3 days agoWaiting in cart
Coffee Capsule
1 day agoWaiting in cart
Next4biz also sees the same customer's issues on other channels.
Next4biz allows you to add application widgets to the agent screen via iframe.
Integration brings useful data to the agent screen as forms.
Incoming Call
Call center softphone
Caller
+1 5** *** ** 12
Next4biz CTI integration captures the callerID, queries systems, and brings the customer card to the agent screen.