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1 Help Desk (Ticketing) Is Not Enough. In short, within a typical ticketing-based help desk, you collect an issue, forward it to the relevant people via email, and then wait for an answer. Hopefully an answer comes back fairly quickly and then you can return to the customer. You can track an issue only through […]
BOSCH Focuses on the Customer Using next4biz
In a strategy meeting held every year in Bosch, Germany, with the participation of after-sales directors from 50 countries, next4biz was selected as “the best project and the model platform of the year.”
Sustainable Customer Satisfaction with next4biz
next4biz provides a wide range of reports so that we can better analyze the system and identify the points to be improved. We can design or modify processes without technical support.
Oriflame’s success story with next4biz
With its flexible structure, next4biz meets even industry-specific needs. Users can easily modify next4biz without any technical help, and this makes next4biz a customizable, user-friendly application.
A Success Story: What we learned from working with next4biz CSM
We compared the before-and-after experience of the Next4biz CSM team, studied the feedback they received from customers and discussed the performance boost in their management processes.