Customer Success Stories: “What has changed after next4biz”
BOSCH Focuses on the Customer Using next4biz
In a strategy meeting held every year in Bosch, Germany, with the participation of after-sales directors from 50 countries, next4biz was selected as “the best project and the model platform of the year.”
Agile customer service without requiring IT support
The platform previously used by Allianz required too much IT support. With next4biz, one of the great advantages is that forms and processes can be designed by authorized business users without any IT support at all.
With its flexible structure, next4biz meets even industry-specific needs. Users can easily modify next4biz without any technical help, and this makes next4biz a customizable, user-friendly application.
Customer Service Affects Buying Decisions Today, people’s buying decisions are commonly influenced by the existing customers’ experiences and satisfaction level. Social media, community platforms, and news on the web are all affecting the customer’s perception of your brand. In some mature markets, keeping existing customers happy and loyal is more crucial than gaining new customers. […]