Customer Success Stories: “What has changed after next4biz”
BOSCH Focuses on the Customer Using next4biz
In a strategy meeting held every year in Bosch, Germany, with the participation of after-sales directors from 50 countries, next4biz was selected as “the best project and the model platform of the year.”
Agile customer service without requiring IT support
The platform previously used by Allianz required too much IT support. With next4biz, one of the great advantages is that forms and processes can be designed by authorized business users without any IT support at all.
With its flexible structure, next4biz meets even industry-specific needs. Users can easily modify next4biz without any technical help, and this makes next4biz a customizable, user-friendly application.
Business Case One of our customers came to us with some business requirements in the field service management. They have 250+ service points, and 900+ technicians with different level of expertise. They work with an outsourced call center. The technicians are mobile all the day. They wanted to improve their customers experience just by providing […]