Customer Success Stories: “What has changed after next4biz”
BOSCH Focuses on the Customer Using next4biz
In a strategy meeting held every year in Bosch, Germany, with the participation of after-sales directors from 50 countries, next4biz was selected as “the best project and the model platform of the year.”
With its flexible structure, next4biz meets even industry-specific needs. Users can easily modify next4biz without any technical help, and this makes next4biz a customizable, user-friendly application.
1 Help Desk (Ticketing) Is Not Enough. In short, within a typical ticketing-based help desk, you collect an issue, forward it to the relevant people via email, and then wait for an answer. Hopefully an answer comes back fairly quickly and then you can return to the customer. You can track an issue only through […]