... Our biggest advantage is that the admin panel is open to users. We don't need the Next4biz team for many changes and process designs, we can handle many operations like all user authorization processes, creating organizational structure, security settings within ourselves.

We definitely do not need IT support.

Before Next4biz, we had a complaint platform owned by IT. After transitioning to Next4biz, we have a notification management system owned by the business unit. No, we definitely don't need IT support.

The best part is that we can do all this without any support from IT.

When a problem occurs or we make a decision, we can sit down and edit and change our own forms. The best part is that we can do all this without any support from IT.

We can make changes within our own organization.

Thanks to the flexibility offered by Next4biz, we can add new processes to our business processes and make these changes within our own organization. Things are constantly being added, things are being removed, and we can handle these changes within ourselves without needing anyone.

What We Offer

Comprehensive solutions for Customer Service and Business Process Management

Customer Service Management

AI Bots & Agents

Hybrid bots and channel agents trained on your knowledge — resolve requests or escalate with full context.

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Omnichannel

One customer profile, one conversation timeline — context always follows the customer.

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Workflow & SLA

Design category-specific workflows with steps, owners, SLAs, escalations, and approvals — so every case moves forward with complete information.

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Reviews

Is Integration Really That Easy?

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It was a dream, it became reality.

Every company, every factory, every product has its own infrastructure, systems, websites, and dozens of email addresses. Being able to integrate all of these into a single platform was a dream that became reality. Next4biz is integrated with all our systems and is used comprehensively in customer service for all our brands.

We can integrate all of our websites, approximately 56 websites, with each other.

We can integrate all of our websites, approximately 56 websites, with each other. We can integrate all of our phone systems with Next4biz. When a customer calls, we can extract as data which topic they previously discussed with you and all the information.

Integrating all our systems...

We went through a 2-part adaptation process. While we as the business unit designed the category tree, interfaces, and processes necessary for notification management for each of our business channels by benefiting from the Next4biz team's experience, the technical teams integrated all our systems.

While our premium production increased, the decrease in requests and complaints was a nice development.

We manage our customers' requests and complaints with Next4biz in an integrated manner with our stakeholders. During the pandemic period, claim requests decreased, but while our premium production increased, the decrease in requests and complaints was a nice development.

Business Process Management

Prototyping

Turn process maps into running applications. The prototype becomes the shared language between business and software teams.

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Low-Code Design

Design workflows, data models, forms, screens, rules, and SLAs in one place — with drag-and-drop and low-code.

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Analytics & Reports

Measure, analyze, and continuously improve. Build reports, charts, and dashboards with drag-and-drop.

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Reviews

How Did Next4biz Change Things?

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Especially inter-departmental communication has been facilitated.

Especially inter-departmental communication has been facilitated. Thanks to detailed reporting, we can track each unit and each topic in detail.

Our customers started sending flowers and chocolates to our team members as thanks for our solution-focused approach.

Things that never happened before started happening. Our customers started sending flowers and chocolates to our team members as thanks for our solution-focused approach, not problem-focused.

We're saving resources and time.

By renewing our call center infrastructure, we gained better reporting and a technological structure. With Next4biz, we manage written requests and save resources and time with IVR technology.

A living organism that touches all our nerve endings...

We entered a search for a professional solution and put into practice the solution we made with Next4biz. In this way, we created a living organism that touches all our nerve endings.