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Customer Service Affects Buying Decisions Today, people’s buying decisions are commonly influenced by the existing customers’ experiences and satisfaction level. Social media, community platforms, and news on the web are all affecting the customer’s perception of your brand. In some mature markets, keeping existing customers happy and loyal is more crucial than gaining new customers. […]
BOSCH Focuses on the Customer Using next4biz
In a strategy meeting held every year in Bosch, Germany, with the participation of after-sales directors from 50 countries, next4biz was selected as “the best project and the model platform of the year.”
Sustainable Customer Satisfaction with next4biz
next4biz provides a wide range of reports so that we can better analyze the system and identify the points to be improved. We can design or modify processes without technical support.
Oriflame’s success story with next4biz
With its flexible structure, next4biz meets even industry-specific needs. Users can easily modify next4biz without any technical help, and this makes next4biz a customizable, user-friendly application.
A Success Story: What we learned from working with next4biz CSM
We compared the before-and-after experience of the Next4biz CSM team, studied the feedback they received from customers and discussed the performance boost in their management processes.