Workflows & SLA
WHAT'S HAPPENING?
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Category MappingEach issue type is defined in the category tree. The form and workflow specific to the selected category are automatically activated.
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Custom Form DesignEach category has its own form fields. Different information is requested depending on the issue type.
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Separate Workflow & SLAEach issue type is routed to different departments with different SLA targets, ensuring a tailored resolution flow.