Call Center AI Agent
Retail
Finance
Insurance
B2B
Automated Category and Workflow Assignment with AI
Call Center AI Agent
Retail
Finance
Insurance
B2B
i
WHAT IS HAPPENING?
Agent enters notification description
Issue Intelligence understands the text
Predicts category
Selects category
Organizes the form
Determines workflow
Category Tree
Issue Intelligence
Category identified.
New Scenario
Customer
Notification Date
Notification Type
Complaint
Information
Request
Status
Notification Description
Relevant workflow determined along with category
Workflow
SLA
