Call Center AI Agent
Automated Category and Workflow Assignment with AI
Call Center AI Agent
Automated Category and Workflow Assignment with AI
Schedule a Meeting
Auto
Step
Next
WHAT IS HAPPENING?
Agent enters notification description
Issue Intelligence understands the text
Predicts category
Selects category
Organizes the form
Determines workflow
Category Tree
Retail
Subscription Requests
Logistics
2 sub
Missing Item
Late Delivery
Staff Behavior
4 sub
Physical Contact
Uninterested Staff
Rude Behavior in Store
Wrong Information Transfer
Invoice Dispute
Product Complaints
Issue Intelligence
Category identified.
New Scenario
Invoice Dispute
Customer
Notification Date
Notification Type
Complaint
Information
Request
Status
Notification Description
Order
Order: Add Order #19725
+
Responsible Carrier
Select
DHL
FedEx
UPS
Delivery No
Cancel Delivery Requested?
No
Payment Date
Invoice Selection
Select Invoice
#INV-2026-00192
#INV-2026-00185
Relevant workflow determined along with category
Workflow
SLA
Late Delivery
Logistics
2 Hour SLA
>
Transfer Point
2 Hour SLA
>
Customer Service
3 Hour SLA
Invoice Dispute
Finance
6 Hour SLA
>
Customer Service
8 Hour SLA
