AI Bots on LiveChat & WhatsApp
Resolve customer requests 24/7 with a hybrid (Guided + LLM) bot. When needed, hand off to an agent in the same thread — full history and context included.
For Customer Service
Explore the core capabilities of Next4biz Customer Service Management — quickly and clearly.
Resolve customer requests 24/7 with a hybrid (Guided + LLM) bot. When needed, hand off to an agent in the same thread — full history and context included.
Trained on your corporate knowledge, it drafts response suggestions and recommends next steps — so agents resolve faster with confidence.
Monitors email, social media, reviews, marketplaces; classifies tickets, responds. Completes when possible — otherwise starts the relevant workflow.
Customers can submit tickets from your site and apps and track all their requests across channels in one view. AI predicts category, offers the form; delivers instant resolution or hands off to workflow.
Recognizes the caller and brings the full history to the screen. It detects intent and sentiment, then guides the agent to the right flow for faster resolution.
Category-specific scripts guide agents to ask the right questions in the right order. First contact collects what's needed.
Phone, email, chat, WhatsApp, social, reviews, and marketplaces live in a single customer timeline. Identity is matched, threads are merged, and context follows — so agents never ask customers to repeat themselves.
Multichannel: Customers can reach you on multiple channels, but each channel operates independently. A customer might start on email, switch to chat, and the agent has no context—forcing them to repeat their story.
Omnichannel: All channels share a unified customer profile and conversation history. When a customer moves from WhatsApp to email to phone, every agent sees the complete journey. No repetition, no lost context, no fragmented experience.
Example in Action: A customer contacts support via live chat about a delayed order. The agent starts investigating but the customer needs to step away. Later, the customer calls the call center from their phone. With Next4biz's omnichannel approach, the Call Center AI Agent sees the full chat history, order details, and previous investigation—picking up exactly where the conversation left off without asking the customer to explain again.
This continuity reduces frustration, speeds up resolution, and creates a seamless brand experience that customers remember — and return to.
No-code, category‑specific workflows with per-step SLAs, alerts, and escalations. Manage cases end‑to‑end with tasks, forms, checklists, approvals, and business rules.
Design category-specific workflows end‑to‑end—steps with owners, tasks, forms, checklists, approvals, and conditional routing—all with no-code editors.
Measure SLAs per step and across the entire workflow. Track stage, ownership, backlog, and SLA risk in real time—with an audit trail for compliance.
Escalate with alerts as deadlines approach, then trigger hierarchical escalations automatically when thresholds are exceeded—so the right team intervenes with full context.
Every ticket is tagged as positive/neutral/negative; shifts feed alerts and dashboards.
Summaries by category highlight patterns, root causes, and fixes to reduce recurrence.
Concise conversation & resolution summaries for faster handovers and audits.
Predict how many tickets will come from each category; anticipate staffing needs and catch SLA risks early.
Use the embedded BI tool to quickly build the dashboard you want for FCR, SLA, and performance reports.
BI integration with Turboard, Power BI, Tableau,
and Qlik for advanced analysis.
Update forms, workflows, and scripts safely — without coding. No need to wait weeks for small changes.
Native omnichannel connectivity for Live Chat, WhatsApp, email, call centers, social media, review platforms, and marketplaces — captured into a unified customer conversation.
Enterprise identity support with SSO (SAML 2.0 / OAuth2 / OpenID Connect) and LDAP/Active Directory. Optional SCIM provisioning for automated user and group sync.
Bi-directional integrations via REST APIs and Webhooks. Sync customers, orders, products, shipments, accounts, transactions, etc. — so agents and bots always work with live context.
Embed reusable Next4biz components (self-service, notification views, chat) into your portals and applications — quickly and securely.
Built-in dashboards with Turboard, plus ready-to-use APIs for Power BI, Tableau, and Qlik to feed your enterprise BI layers.
SDKs and ready UI components for in-app self-service and chat — deliver the same experience across web and mobile with minimal effort.
Data residency options with data centers in Europe (GDPR), USA (CCPA), and Turkey (KVKK). Our platform features regular independent security assessments and a robust information security framework designed to exceed your global regulatory requirements and data protection standards.
Our Roadmap-to-Success approach guides your teams through onboarding, technical configuration, and deep integrations. Continuous learning is supported through our learning management system (LMS), self-paced certification courses, and expert-led hands-on workshops.
Experience peace of mind with technical support and clear SLAs for maintenance and rapid incident response. An experienced global partner network is also available to support complex implementation projects whenever your team needs extra capacity.