What’s happening in this demo
- Hybrid flow (LLM ⇄ Guided ⇄ Human): Within the same WhatsApp conversation and with full context.
- Seamless handoffs: Agents see the full conversation plus the related customer/order context and pick up right where it left off.
- Natural experience: Customers don’t have to switch apps—and the case and context continue if the channel changes.
- On-site requests: When needed, a ticket is created for service visits.
