Conversation Phases

Guided → LLM → Human

What’s happening in this demo

• Hybrid flow (LLM ⇄ Guided ⇄ Human): Within the same WhatsApp conversation and with full context.
• Seamless handoffs: Agents see the full conversation plus the related customer/order context and pick up right where it left off.
• Natural experience: Customers don’t have to switch apps—and the case and context continue if the channel changes.
• On-site requests: When needed, a ticket is created for service visits.