A hybrid bot that serves your WhatsApp communication channels 24/7—combining rule-based flow control with LLM flexibility.
The WhatsApp AI Bot meets customers where they already are. It uses instant messaging to pull transaction history and related records from your systems and resolve requests inside WhatsApp. When a human step is needed, it hands off the same thread—without losing history.
Guided for repeatable, policy‑driven tasks; LLM for nuanced, open‑text requests; human for approvals and exceptions—within the same WhatsApp conversation and with full context. Customer experience stays seamless and operational efficiency improves.
Agents see the full conversation plus the related customer and request context and pick up right where it left off. Customers never repeat themselves. Agents manage everything in one place.
Customers don't have to switch apps—and your team manages everything in one place. If the channel changes, the case and context continue. Context stays intact across the customer journey.
With Next4biz, we can roll out changes quickly ourselves and deliver solutions without relying on IT. Since the platform is continuously updated, we also benefit from the latest innovations in the industry.
Operations Manager / Banking
We went through an adaptation process consisting of 2 parts. While we, as the business team, designed the category tree, interfaces, and processes needed for ticket management, the technical teams integrated all our systems.
Customer Experience Director / Retail
In the next phase, we brought the system's most efficient capabilities into our business processes and accelerated our resolution time. We now manage tickets more efficiently across channels.
Customer Service Manager / Insurance