Testimonials

We chose Next4biz because of its flexible structure that can be shaped according to user needs, no-code ease of use, integration management, easy integration with different messaging providers, and its "ALL in ONE" offering, meaning a centralized usage structure. While we currently get help from the Next4biz team when needed, we mostly design and implement all types of marketing activities ourselves.

The structure we built with Next4biz from the beginning took about 2 months. The integration process was completed so quickly that we started using the term "like Lego" when referring to Next4biz among ourselves.

We went through an adaptation process consisting of 2 parts. While we, as the business team, designed the category tree, interfaces, and processes needed for ticket management by leveraging the Next4biz team's experiences for each of our business channels, the technical teams integrated all our systems.

With Next4biz, we can quickly comply with BDDK's regulations and easily prepare the required reports. Next4biz also fully aligns with our information security rules.

Next4biz has a structure that allows us to make the changes we want. Moreover, it's a local product. We decided to use Next4biz to be able to track our customers' history, facilitate communication between internal departments, and be able to stay with the customer until their ticket is resolved. Especially the fact that it's a program we can design ourselves without help from IT was one of our reasons for preference.

We not only got a return on our investment but also achieved serious savings. Currently, orders we receive from our One-Click Order line have reached 35% of our total sales.

Being an application where you can design processes with drag-and-drop method without needing code was one of the biggest factors in our choosing Next4biz. Being able to design processes quickly and comfortably from within the application without requiring technical development was effective in our preference.

Before Next4biz, we managed via email, but there could be gaps in tracking complaint processes. We chose Next4biz during our search period because of its capabilities like complaint management, process tracking, being in the cloud, and integrations.

We chose Next4biz to provide service from all communication channels with a holistic approach by providing our members with a true omnichannel experience. Next4biz became the most important tool in strengthening our members' trust in us.

We started a transformation movement to keep up with technology, gain speed, and achieve quality in transmitting fault reports, leak reports, complaints, and requests from our customers to relevant units, resolving them, and returning to customers. In this transformation movement, we chose Next4biz as the system most suitable for our needs.

Handling all our requests innovatively was an important factor in our choosing Next4biz. When we submitted a process request, you handled all our requests with a focus on our solutions.

We started working with Next4biz because it's a system where we can manage customer request data from all communication channels on a single platform. With Next4biz, we can now track customer interactions in all dimensions by integrating with our existing store management system. Moreover, managing all types of customer requests on a single screen also reduced our costs in parallel with the increase in efficiency.

Next4biz provided us with easy accessibility from every channel when needed and instant and clear solution opportunities from all channels. Being easily integrable with other systems made our work easier.

Next4biz is a very user-friendly application that contains all the functions that should be in a ticketing system (escalation structure, workflows, etc.). The fact that process changes over time or flow changes coming from business units can be made by users without needing IT support is a great advantage. When we consider all these, Next4biz stands out significantly compared to other products.

Next4biz's structure that allows us to make the changes we want, IT spending minimal effort, and being a program we can design ourselves outside of IT were our reasons for preference.

We thought that Next4biz would enable us to generate alarms related to the quality of our products. Together with Next4biz, we started providing personal service. For example, we do error tracking related to a new model we've released and ensure it's resolved quickly by relevant units. Being able to intervene proactively before problems grow provides us with great benefits.

What's important is working with an experienced business partner with alternative solution suggestions that you can quickly overcome when you encounter problems. We realized we made the right choice at this point.

Next4biz is not as complicated as other ticketing applications. Since it's very simple to use, we can set everything up ourselves.

Thanks to Next4biz's management panel, we design interfaces and define processes ourselves. We perform all tasks such as user management, authorization, SLA tracking, reporting without needing technical support. Since Next4biz is also integrated with our other systems, we manage all customer requests on a single screen.

For us, beyond integrating all communication channels, the most important expectation was that our order management system, e-commerce infrastructure, financial accounting system, and service management system work together in an integrated manner. Next4biz especially provided us with a very comfortable process in terms of integration. The next step was always determined by Next4biz, and as we saw the results, we entrusted ourselves to this process. Ultimately, we didn't even realize how the adaptation and transition process went even with a very small team like ours.

We can integrate all of our websites, which is about 56 websites, with each other. We can integrate all of our phone exchanges with Next4biz. When a customer calls, we can extract which topic they previously discussed with you and all information as data.

We integrated Next4biz with our existing CRM system. Thus, we achieved a single customer view. Instead of creating a customer database from scratch in Next4biz, we take the existing customer from CRM and register them in Next4biz. This provides convenience for users when logging tickets, and we keep the same information for the same customer in both systems. This is both a great advantage for the business unit in terms of fast transactions and an advantage because no workload falls on IT. Now customers' expectations have reached a certain level.

There are 2 important realities of today: Omnichannel and operational efficiency... The first is managing interactions with our customers from more channels holistically and simultaneously. We can meet this need seamlessly with Next4biz. We will integrate new communication channels into Next4biz and enable our customers to reach us at any time in every channel where they exist.

Thanks to Next4biz's integrations, once the customer contacts us, that's enough. No matter which channel they come from, we can pull all historical information of that customer and view their entire historical record.

A flexible application that we can direct as we wish; shape and make practical.

The hardest part of such collaborations is always the transition process. Leaving a system you've been using for a long time and have habits with, and switching to a different system is both intimidating and a very effort-intensive process. But we managed this process much easier and faster with the support of Next4biz Support teams.

We documented the entire data architecture and process and created a data flow diagram. During this process, the Next4biz integration team made very useful suggestions for us and helped us shape the process. It was a successful transition and adaptation. By copying our existing marketing data to Next4biz, we created a working environment where we can process more freely and quickly.

Previously, we kept customer data in different systems for marketing, sales, stores, and service. Now all of this is in a single, integrated system: Next4biz. During this transition period, especially in customer singularization work, the technical capabilities Next4biz provided and the know-how the Next4biz team provided us in this field made our lives much easier.

With Next4biz, we can view all customer data and interactions from a single screen. Since there are multiple modules in banking processes, being able to take action from a single screen makes our processes more practical.

Communication centers are places where continuous improvement is necessary. If you want to improve something, you first need to be able to measure it. If you want to measure, you need to be able to report well. While working with multiple ticketing systems, we had problems extracting reports and establishing relationships between them. We gained a great advantage by switching to a single platform.

Since e-money is a process subject to many regulations, there are many business processes and workflows. We attach great importance to the digitalization of these flows, we track our workflow processes digitally by working with Next4biz both in CRM systems and in the BPM area.

Thanks to the flexibility Next4biz offers, we can add new processes to our business processes and make these changes within our own organization.

... Our biggest advantage is that the admin panel is open to users. We don't need the Next4biz team for many changes and process designs, we can handle many operations like all user authorization processes, creating organizational structure, security settings within ourselves.

Next4biz is an easily learnable and usable application. Our new employees quickly adapt with Next4biz training. By enabling us to take agile action in ISO 100002 audits, it supports success.

It consolidates customer data (dealers, service, digital platforms) on a single platform. This provides quick access to all information about the customer.

Next4biz has a structure that is not dependent on IT. This is also one of Next4biz's most important and time-saving features.

I always recommend Next4biz to companies that want simple setup, have no dependency on different business units, and want to control, manage, and report processes in the best way. Both in terms of the product itself and the quality of support provided, we were very satisfied with Next4biz.

With Next4biz's adjustable escalation chain, no problem is left unresolved. This reduces possible errors to zero.

Leaving the old system we had been using for a long time and had habits with, and switching to a different system was very easy and fast thanks to Next4biz Support teams. It remained to change habits, and we overcame this over time as well. Our stores, business partners, and call center can comfortably use Next4biz screens. Working with an experienced business partner with alternative solution suggestions that you can quickly overcome when you encounter problems proved that we made the right choice at this point.

With its technological infrastructure, Next4biz gave us the opportunity to gather and manage all our business processes under one roof. In this way, it provided a faster and more efficient business model solution to our customers' requests and demands.

My favorite feature of Next4biz is that it's a continuously renewing system and they develop new versions with other customers' suggestions.

We believe in the importance of costs for growth and see that cloud technologies support this. Next4biz is also adding speed to our growth with its low costs. We plan to export technological support services abroad and serve our new customers with Next4biz as well. We attach great importance to business partnerships that will lead us to success and trust Next4biz very much in this regard.

Thanks to the integration of Next4biz servers with our bank's SMS and email servers, we view our customers' information messages through a single interface, through this system, without needing to use different programs.

We aim to move Next4biz processes to every platform where our customers exist. Thanks to the flawless operation of the system and our professional staff, managing complaints from all channels becomes easier. At the same time, Next4biz greatly facilitates our work in terms of correctly reporting tickets reaching our bank.

With Next4biz, we can see all of a customer's tickets connected to each other. It's gratifying that we receive positive feedback about our response speed.

We can easily measure the numbers in the arrival channels of tickets, solution times, solution percentages, whether they were processed on time, and which topics came most. Thanks to this measurement, we can quickly determine the actions that need to be taken.

Thanks to the product's escalation feature, we can track this easily. We can ensure that actions are taken on time within SLAs determined with departments. From the reports we receive from Next4biz, we can easily detect how many tickets are waiting in which department and where we need to speed up.

As a Customer Solution Center, we work to process complaints, objections, suggestions, and requests coming from all types of channels, and to ensure maximum satisfaction by discussing them with relevant departments. Next4biz program provides us with maximum benefit in the topics we need to track this issue more closely.

We need various reports to be able to measure our customers' satisfaction and complete missing points, and when necessary, we can find the opportunity to make survey calls for satisfaction measurement by getting weekly or monthly reports through Next4biz.

Measuring and managing customer feedback is an important capability that Next4biz provides us.

We recognize our customers, view their request history, and can provide faster service in less time.

Since we can keep our customers' history with Next4biz, we don't need to open a new ticket. This means a decrease in incoming ticket volume.

We keep our reports not only because the public requests them from us, but also to be able to provide better service to our customers. These reports also become important in terms of fulfilling our responsibilities. Next4biz's reporting features also enabled us to do our work easily.

We can manage all problems from a single center, view all history of our customers.

The ease of preparing form designs, these forms being measurable and escalatable was very useful for us.

With its user-friendly and easy interface, our staff's error rate has been minimized.

It enables managing customer requests transparently, quickly and effectively.

To maintain a relationship by establishing a sustainable connection with customers, you can easily reach by phone, mobile platforms, email or social media, express your concern, and find a cure for this concern very quickly.

With Next4biz, we opened our ears more at every point where we touch the customer, and started keeping data in higher quality.

The more we used Next4biz, it started guiding us. There are many things we say 'We used to spend a lot of time on this, now we can do it like this.' The more we used Next4biz, we also shaped our processes.

Especially periodic reports shed light on many units. We use Next4biz as a source system on many topics such as product improvement projects, personnel training projects, potential new products, e-commerce platform management, etc.

We do all kinds of editing and changes ourselves. Relevant channels are notified in advance and any changes made in processes are immediately reflected in Next4biz. Next4biz is very useful. At the point we've reached, we can comfortably change our workflows, users and other parameters ourselves.

Thanks to the flawless operation of the system and our professional staff, managing complaints from all channels becomes easier. At the same time, Next4biz greatly facilitates our work in terms of correctly reporting tickets reaching our bank.

We entered a search for a professional solution and put into practice the solution we made with Next4biz. In this way, we created a living organism that touches all our nerve endings.

With a quick transition, we were able to go live immediately with the work we do in daily life. For large projection airlines like us, 5 months is a short time. Of course, the product's suitability to need has a very big effect here. There weren't very big differences in the fit-gap and this returned to us as time.

Next4biz here helps us not lose the customer and track who they previously sent their request to. We've provided our customers with a sense of trust in this regard.

Every area we could digitize, automate, and reduce customer effort started giving us positive results both in terms of customer experience and brand value.

The most special thing Next4biz brings to us, the function that most facilitates our work is this: when you send a request that is not in the call center's solution authority to an internal team, we created the discipline of tracking the escalation process here.

Next4biz facilitated root cause analysis by analyzing workload distribution and offered shorter solution paths.

Since Next4biz has a continuously updated and renewed structure, we can benefit from the latest innovations in the industry.

We can design reporting areas according to our needs and easily get the outputs we want through the system.

ticket management, campaign automation and escalation processes are automated through Next4biz. For example, when a customer complaint is received, automatic routing to the relevant unit is made and the process is tracked.

Next4biz's reporting tools are used in creating Score Cards and applying dynamic segmentation. This facilitates analysis of customer behaviors and measurement of process performance.

... The requests and complaints we encounter can be on many different topics such as damage, mechanical, malfunction, maintenance, tire, valve, tow truck, substitute. When getting information from our customers on these different topics, our call center staff having to constantly switch from screen to screen was creating a big time loss. Our goal was to make the system faster and more efficient. We switched to a "single screen" system, started collecting requests correctly, and started being able to respond to our customers faster.

Not only in call handling, but also operators' mastery of the ticketing software they use is important. Operators can start using Next4biz with a short half-day training. Next4biz has quickly learnable, user-friendly and simple interfaces.

The support Next4biz provides in topics like security, backup is extremely professional. If we had thought to proceed with our own system, we would have had to struggle with these services alone as well.

Why did they call us yesterday? We're trying to find the answer to this question. We're trying to detect these accumulations, buildups and take measures so they don't repeat. For this, we put a helpdesk tool into operation as a support point. Of course, this tool is the knowledge base that Next4biz provided us.

In our preference for Next4biz, factors such as the competitor application we were using at that time being cumbersome and its technology being old were effective. As a result of our research, we decided after seeing that Next4biz BPM is suitable for us.

Next4biz enables us to design a separate process for each topic title and define different escalation times for each process.

Thanks to the detailed reports we receive in complaint management, we can see all processes. We detect deficiencies according to the topics and solution times of complaints and create solution suggestions.

With Next4biz, we can resolve complaints and suggestions on an integrated platform. Managers and responsible personnel can see who is doing what in any process.

As a systems integrator that delivers turnkey IT projects, we serve in a very wide area from corporate infrastructure to managed services, from ERP projects to production automation solutions. Requests from our customers can sometimes be disk failure, sometimes ERP support, sometimes training request. In Next4biz ticket management process, we can simultaneously manage inventory management and maintenance agreement scope tracking.

The feature of automatically converting reviews coming from various sites into records also enables us to track our customers from every channel. In addition, we do the classification here automatically with artificial intelligence support.

Speed and order. When you think about data being kept in different environments, you can more or less predict the complexity that will arise. Next4biz completely prevents this. You can access all your reports through a single platform. That's the order part. The speed part is that all units can do their tasks on time and completely. This prevents waiting.

We can safely store and report our couriers' data. How many couriers we have, what our situation is, we can make future projections from the dashboards here.

While fixing some parts of the software according to the company's requests and demands, we were breaking some parts. But the Next4biz system we're using now is in a completely different place both in terms of integration and scope.

The idea of consolidating customer data from many different systems and managing it in a single architectural structure was growing in our eyes. Now we've reached a point where we can create new sub-segments that inspire more creative campaign ideas every day and do deeper customer analysis. Thanks to Next4biz's business rules automation, we're achieving great results with a very small team.

We have about 500 dealers in Turkey. To be able to receive our dealers' requests more correctly, quickly and effectively, we also included our dealer network in Next4biz. We can measure everything completely through statistical data.

On a single main data in Next4biz, we can reach data very quickly with drag-and-drop logic, and provide healthier results, segments and process designs.

Previously, it took 15 days to complete a consumer visit outside Istanbul. But with Next4biz, we reduced SLA times to 1 week on both the factory side, customer communication center side, visit side, and product review side.

Since questions that cannot be answered by artificial intelligence are automatically transferred to relevant units by the system, quick response by employees is ensured.

After Next4biz, analysis of root causes of customer complaints can now be done. This way, for example, we had very serious problems in cargo processes. When we identified the real causes of all problems step by step and showed them to our business partners with evidence, they also intervened immediately and solved the problems.

Decreasing IT dependency and cost in processes like customer segmentation and reporting, and the speed achieved in all these processes. While getting independent data used to take hours or require a consultant, with Next4biz we caught the opportunity for quick access to this data and reports. With the decrease in consultant need, the marketing department's IT costs decreased and were reduced.

We can also do some segmentations among our customers. For example, we define our VIP customers in Next4biz and prioritize complaints and requests coming from here. After Next4biz, we can generate alarms related to the quality of our products. We do error tracking related to a new model we've released and ensure it's resolved quickly by relevant units. Being able to intervene before problems grow provides us with great benefits.

Last year we also started using the Helpalive live chat application together with Next4biz. According to the reports we received after 6 months, we saw that we communicated with 8% of our customers through this platform. Seeing positive results was very impressive for us. We can quickly take necessary actions with the feedback we receive from our customers.

We had no communication problems with Next4biz. Whatever developments we wanted in which topic, we opened a ticket to them and made a request. We quickly found the solution to the issue through meetings and got everything up and running in almost 3 months. I'm talking about a very short time period. I'm talking about something we said would happen in at least a year. We got it up and running in a time period that's ¼ of your estimate.

Our customer service colleagues are also very satisfied because they now provide service by recognizing the calling customer, see who's calling on their screens, and the history of tickets the customer previously submitted automatically appears in front of them.

Every company, every factory, every product has its own infrastructure, systems, websites, and dozens of email addresses. Being able to integrate all of these into a single platform was a dream that became reality. Next4biz is integrated with all our systems and is used comprehensively in customer service for all our brands.

The continuously learning, self-renewing Artificial Intelligence application in Customer Complaint Management according to behaviors and requests knows how to respond according to algorithms, thinking almost like an employee.

Next4biz works integrated with our own panels. We gain time and achieve a single customer view in creating tickets and creating new customers. Next4biz's structure that is not dependent on IT is one of its most time-saving features for us. We can perform operations such as changing processes, redesigning, adding new fields, creating custom reports without IT support.

Completion of units, categories, flows within 10 days was a process we finished. It was very fast. I don't remember experiencing such a fast process.

After Next4biz, while customer tickets could remain unresolved or unanswered, now since everything coming from customers is recorded, we can manage without missing anything.

The artificial intelligence application provides significant advantages compared to chatbots used both in finance and different sectors. Chatbots can only respond according to defined keywords, and employees intervene when customer questions don't contain keywords.

Next4biz has an adaptation and integration method. If you follow this process that starts with training one-on-one, you can't even believe how easy the process occurs. Even if our Next4biz responsible colleagues change within us, the competency transfers to new responsibles. Integration was done once at the beginning and we didn't have to go back and look at it again.

We went live with the first phase in a short time like 5 months, and since the solution we implemented is a living solution, it's always open to developments. So we're talking about a living organism, not a static structure.

Declaring independence in IT and being able to design all management work with our own resources is a big plus.

The fact that it's an application where you can design processes with drag-and-drop without needing code was one of the biggest factors in our choosing Next4biz. Being able to design processes quickly and comfortably from within the application without requiring technical development was effective in our preference.

"We chose Next4biz because of its flexible structure that can be shaped according to user needs, no-code ease of use, integration management, and easy integration with different messaging providers.

Next4biz works integrated with our own panels. We achieve time savings and a single customer view in ticket creation and new customer creation. Next4biz's structure independent of IT is one of the features that saves us the most time. We can change processes, redesign them, add new fields, create custom reports, and similar operations without IT support."

Before Next4biz, we had a complaint platform owned by IT. After transitioning to Next4biz, we have a ticketing system owned by the business unit. No, we definitely don't need IT support.

Thanks to Next4biz's management panel, we design interfaces and define processes ourselves. We handle all tasks like user management, authorization, SLA tracking, and reporting ourselves without needing technical support. Since Next4biz is also integrated with our other systems, we manage all customer requests on a single screen.

In Next4biz, on a single master data, by quickly accessing data with drag-and-drop logic, we can provide healthier results, segments, and process designs.

Next4biz has a structure that allows us to make the changes we want. Moreover, it's a local product. We decided to use Next4biz to track our customers' history, facilitate communication between departments within the company, and be able to be with the customer until their ticket is resolved. Especially the fact that it's a program we can design ourselves without help from IT was among our reasons for choosing it.

... Our biggest advantage is that the admin panel is open to users. We don't need the Next4biz team for many changes and process designs, we can handle many operations like all user authorization processes, creating organizational structure, security settings within ourselves.

We can have titles that constantly need to change with new products, topics, and processes. With Next4biz, we can do things quickly without IT intervention. We can design our needs and implement them immediately.

When a problem occurs or we make a decision, we can sit down and edit and change our own forms. The best part is that we can do all this without any support from IT.

Before Next4biz, application changes that we could only put into operation after many approval processes and planning were done with IT service support. With Next4biz, we can quickly implement changes ourselves without IT support and provide solutions.

Next4biz gave us the opportunity to gather all our business processes under one roof. While doing this, it provided great flexibility by integrating with all our other systems. Because now we can change Next4biz anytime we want without needing either the Next4biz teams or our own IT team.

Right now, the biggest convenience we've experienced with Next4biz or how we've made a breakthrough. Because we now only meet IT in the elevator, or something like that. That is, we don't have much conversation with them. Well, we only talk to them when there are integration issues, that is, when some code needs to be written. Other than that, admin authority is completely with our team."

You can remove and take out the parts you want to change, and add what you want to add yourself. When we want to add a new structure or need a new integration, we can do it very quickly and effectively. That's why I want to thank Next4biz's IT team once again.

Thanks to the flexibility offered by Next4biz, we can add new processes to our business processes and make these changes within our own organization. Things are constantly being added, things are being removed, and we can handle these changes within ourselves without needing anyone.

Now we're so used to the system that we do all kinds of editing and changes ourselves. We can easily change our workflows, users, and other parameters ourselves.

In Next4biz, users can define and edit the subject titles of tickets themselves, and this means an easily manageable system on the customer side.

With Next4biz, we can resolve complaints and suggestions on an integrated platform, track who did what in real-time, and design the processes ourselves.

Thanks to the flexible reporting feature, we can create reports tailored to our needs beyond the ready-made report format. This also provides us with flexibility to easily track in every area.

Reporting and holistic process tracking was our main goal. Next4biz created the foundation for this, and we built the architecture we wanted, the structure we needed on top of it. Our customer satisfaction has increased visibly with integrations and end-to-end tracking system.

Reporting and holistic process tracking was our main goal. Next4biz created the foundation for this, and we built the architecture we wanted, the structure we needed on top of it. Our customer satisfaction has increased visibly with integrations and end-to-end tracking system.

Can we automatically respond to a large portion of our calls by processing this data with an artificial intelligence mechanism? Can AI respond to this? We honestly imagined it, and now we see it coming true with this solution."

We do all kinds of editing and changes ourselves. Relevant channels are notified in advance, and any change made in processes is immediately reflected in Next4biz. Next4biz is very user-friendly. At the point we've reached now, we can easily change our workflows, users, and other parameters ourselves.

Every company, every factory, every product has its own infrastructure, systems, websites, and dozens of email addresses. Being able to integrate all of these into a single platform was a dream that became reality. Next4biz is integrated with all our systems and is used comprehensively in customer service for all our brands.

We started working with Next4biz because it's a system where we can manage customer request data from all communication channels on a single platform. With Next4biz, we can now track customer interactions in all dimensions by integrating with our existing store management system. Moreover, managing all types of customer requests on a single screen has reduced our costs in parallel with the increase in efficiency.

We can integrate all of our websites, about 56 websites, with each other. We can integrate all of our phone systems with Next4biz. When a customer calls, we can extract as data which topic they previously discussed with you and all the information.

For us, beyond integrating all communication channels, the most important expectation was having our order management system, e-commerce infrastructure, financial accounting system, and service management system work together as an integrated whole. Next4biz especially made the integration process very smooth for us. Each next step was determined by Next4biz, and as we saw the results, we entrusted ourselves to this process. Ultimately, even with a very small team like ours, we didn't realize how the adaptation and transition process went.

Next4biz gave us the opportunity to gather all our business processes under one roof. While doing this, it provided great flexibility by integrating with all our other systems. Because now we can change Next4biz anytime we want without needing either the Next4biz teams or our own IT team.

We integrated Next4biz with our existing CRM system. Thus, we achieved a single customer view. Instead of creating a customer database from scratch in Next4biz, we take the existing customer from CRM and register them in Next4biz. This provides convenience for users when logging a ticket, and we maintain the same unique information for the same customer in both systems. This is a great advantage both for the business unit in terms of faster operations and for IT because it doesn't create a workload. Customer expectations have now reached a certain level.

Thanks to Next4biz's management panel, we design interfaces and define processes ourselves. We handle all tasks like user management, authorization, SLA tracking, and reporting ourselves without needing technical support. Since Next4biz is also integrated with our other systems, we manage all customer requests on a single screen.

Since the system is also integrated with our bank's existing programs, we access customer information through Next4biz, and by observing all tickets related to our customers, we can produce healthier solutions that don't waste the customer's time.

Thanks to Next4biz's integration capabilities, ease of use, training, and consulting support, we were able to track our complaints end-to-end in about two weeks. With the ERP integration, we can dynamically manage our products on Next4biz, and we don't experience any data loss.

Next4biz's no-code design capability, being a process-based system, combining all communication channels, and being able to fully integrate with other business management systems such as ERP and e-commerce platforms were other reasons for our preference.

We chose Next4biz because of its flexible structure that can be shaped according to user needs, no-code ease of use, integration management, easy integration with different messaging providers, and because it offers an "ALL in ONE" structure, meaning a centralized usage structure. Currently, while we get help from the Next4biz team when necessary, we design and implement all kinds of marketing activities ourselves for the most part.

Speaking specifically about Next4biz, it was so easy we didn't need to adapt. We did two very simple service integrations and put one IP address. The training process there was longer than the integration process. We had already finished the integration before the training was over. I'm not exaggerating, really with one IP and two services, I even wrote those services myself at that time. I also attended the training at that time. It was very simple. I think that's the biggest gain for a company. You can integrate very easily. You can make the transition with much less investment.

Today there are 2 important realities: Omnichannel and operational efficiency… The first is being able to manage interactions with our customers from multiple channels holistically and simultaneously. With Next4biz, we can meet this need without problems. We will integrate new communication channels into Next4biz and ensure our customers can reach us at any time on every channel where they exist.

Next4biz works integrated with our own panels. We achieve time savings and a single customer view in ticket creation and new customer creation. Next4biz's structure independent of IT is one of the features that saves us the most time. We can change processes, redesign them, add new fields, create custom reports, and similar operations without IT support.

Next4biz provided us with easy accessibility from every channel when needed and instant and open solution possibilities from all channels. Being able to integrate easily with other systems made our work easier.

We started and successfully continue the integration with Next4biz. We can access all our customers' data.

Since software capability is not our main activity area, we would have needed to establish a separate unit. However, in the integration of our customers' systems and cloud IVR system, Next4biz's advanced integration capabilities with ready web services provide us with speed and flexibility.

We went through a 2-part adaptation process. While we as the business team designed the category tree, interfaces, and processes necessary for ticket management for each of our business channels by benefiting from the Next4biz team's experience, the technical teams integrated all our systems.

We started offering technological support service using Next4biz in a new medium with a new style. As soon as we receive the call, within our competencies, we try to solve the problem the customer has stated. Using Next4biz, we offer our customers a flexible, easily integrable, and reportable structure. We can scale to manage our different customers' infrastructure from a single center with Next4biz.

While fixing some parts of the software in line with the company's requests and demands, we were breaking other parts. But the Next4biz system we use now is in a completely different place both in terms of integration and scope.

Right now, the biggest convenience we've experienced with Next4biz or how we've made a breakthrough. Because we now only meet IT in the elevator. That is, we don't have much conversation with them. We only talk to them when there are integration issues, that is, when some code needs to be written. Other than that, admin authority is completely with our team.

We started responding to 99% of requests from our webchat and WhatsApp channels within 50 seconds. As satisfaction rates on these channels increased, our customers' preference to use our channels again also increased. 80% of our customers who receive service through digital channels now prefer to use this channel again.

Our first contact resolution rate was 80%, after Next4biz we solve 95% of problems on first contact.

Things that never happened before started happening. Our customers started sending flowers and chocolates to our team members as thanks for our solution-focused approach, not problem-focused.

... by solving 80% of help requests via phone or remote access, providing 90% savings in support costs. Customers can learn about problems and solve them again at zero cost.

While we could handle work for 2 units before, we can now answer twice the customer tickets in half the time. Therefore, there was a very large increase in productivity.

While our call center staff had to constantly switch from screen to screen when getting information from our customers on these different topics, it was creating a big time loss. Our goal was to make the system faster and more efficient. We switched to a "single screen" system, started collecting requests correctly, and started being able to respond to our customers faster.

Previously, everything was managed through email and phone traffic, and we had difficulty reporting. After Next4biz, our world was enlightened because we opened our ears.

Previously, customer tickets could remain unresolved or unanswered, but now since everything coming from customers is recorded, we can manage without missing anything. An incredible change occurred in employee experience.

Every company, every factory, every product has its own infrastructure, systems, websites, and dozens of email addresses. Being able to integrate all of these into a single platform was a dream that became reality. Next4biz is integrated with all our systems and is used comprehensively in customer service for all our brands.

Can we automatically respond to a large portion of our calls by processing this data with an artificial intelligence mechanism? Can AI handle this? We honestly imagined whether AI could handle this, and now we see it coming true with this solution.

Previously, we were doing different messaging types through different systems that didn't communicate with each other, but now we can run everything on Next4biz in a centralized All-in-One structure.

We've made very difficult processes error-free with this system. Because you take a step to solve the issue with pinpoint accuracy in one go and satisfy the consumer.

Our call center was in a classic call center structure. Our agents would take incoming calls and direct them to relevant departments, and then return calls to customers after the issue was resolved. After Next4biz, we pioneered in the industry by changing our call center's name to "solution center".

Previously, we kept customer data in different systems for marketing, sales, stores, and service. Now all of this is in a single, integrated system: Next4biz. During this transition period, especially in customer singularization work, the technical capabilities Next4biz provided and the know-how the Next4biz team provided us in this field made our lives much easier.

All operations can be tracked and managed from a single point. As a final point, thanks to the ease of tracking applications, citizens have also started to monitor their own business. Our citizens are experiencing the comfort of having all our officials be able to monitor and track whatever communication they made, from which channel, with whom, and what type, with a true omnichannel experience.

...we were dealing with about sixty thousand contacts monthly, and to be able to report this, we really needed a good CRM software, meaning we needed to gather everything in a single channel. This about 40% decrease in our complaints enabled us to win an award.

With its technological infrastructure, Next4biz gave us the opportunity to gather and manage all our business processes under one roof. In this way, it provided a faster and more efficient business model solution to our customers' requests and demands.

Previously, it took 15 days to complete a consumer visit outside Istanbul. But with Next4biz, we reduced SLA times to 1 week on both the factory side, customer communication center side, visit side, and product review side.

With Next4biz, we can resolve complaints and suggestions on an integrated platform, track who did what in real-time, and design the processes ourselves.

We started working with Next4biz because it's a system where we can manage customer request data from all communication channels on a single platform. With Next4biz, we can now track customer interactions in all dimensions by integrating with our existing store management system. Moreover, managing all types of customer requests on a single screen reduced our costs in parallel with the increase in efficiency.

We manage our customers' requests and complaints with Next4biz in an integrated manner with our stakeholders. During the pandemic period, claim requests decreased, but while our premium production increased, the decrease in requests and complaints was a nice development.

Next4biz gave us the opportunity to gather all our business processes under one roof. While doing this, it provided great flexibility by integrating with all our other systems. Because now we can change Next4biz anytime we want without needing either the Next4biz teams or our own IT team.

We started managing our relationships with cargo companies through Next4biz. This enabled customers' requests and complaints to be resolved faster.

We have about eight communication channels. From WhatsApp to chat, and before Next4biz, when they asked me "How will you manage chat, how will you manage WhatsApp?", I was a bit hesitant. Now we can report everything correctly through a single platform.

Now we provide service to our customers faster, we've prevented duplicate records, and we can run some automation rules when filtering and routing. With these rules, customer requests are routed to the correct category and the right specialist without needing human review. Thus, error rates are minimized and problems are resolved faster

Next4biz here helps us not lose the customer and track who they previously sent their request to. We've provided our customers with a sense of trust in this regard.

After Next4biz, while customer tickets could remain unresolved or unanswered, now since everything coming from customers is recorded, we can manage without missing anything.

With Next4biz, we opened our ears more at every point where we touch the customer, and started keeping data in higher quality.

First, significant decreases were achieved in complaint rates. Our satisfaction rates and NPS scores across all channels increased significantly. With the increase in digital channel usage, savings were achieved in call center costs. Our average response time on social media channels accelerated significantly.

Previously, members couldn't reach us, we were getting "we can't reach you" complaints. Now from Instagram, Twitter, essentially from everywhere we can communicate with members, wherever they write to us, we can provide instant response.

We're now receiving thanks related to satisfaction. Customers are calling our call center and expressing their thanks. We receive these thanks because we respond to customers very quickly.

We're receiving quite positive feedback from our customers. The reason for these positive responses is that with Next4biz, operations done from Customer Service Centers can also be tracked from the Call Center. Similarly, the results of operations done from the Call Center can also be learned from Customer Service Centers.

We received very good feedback as a result of being able to control all data on a single screen. We can take necessary actions quickly. With Next4biz, we can also manage all channels of social media.

So now when they send us a task, that task doesn't get lost. Beyond statements like "I said it on the phone, I sent an email", as I said, since it's a process-based software, it has produced many solutions for us here.

By moving our tickets to the Next4biz system, we left the manual structure and made the biggest contribution at this stage. In the following process, by bringing the program's efficient usage areas to our business processes, we've gained speed in our ticket resolution time.

Before Next4biz, when we received a complaint, our average time to respond to the customer was uncertain. But now, as soon as the customer submits their ticket for the first time, we provide instant response with an automatic message saying "We've received your ticket" and "We will respond to you as soon as possible."

After Next4biz, we inform our customers at every step that every request or complaint that reaches us is handled. Thus, we can track which unit, who, how long dealt with the customer request, follow the solution result step by step and intervene. We define the problem, determine the workflow, assign tasks to units and people, track processes and can report delays to senior management.

Especially inter-departmental communication has been facilitated. Thanks to detailed reporting, we can track each unit and each topic in detail.

After Next4biz, analysis of root causes of customer complaints can now be done. This way, for example, we had very serious problems in cargo processes. When we identified the real causes of all problems step by step and showed them to our business partners with evidence, they also intervened immediately and solved the problems.

Reporting and holistic process tracking was our main goal. Next4biz created the foundation for this, and we built the architecture we wanted, the structure we needed on top of it. Our customer satisfaction has increased visibly with integrations and end-to-end tracking system.

The first and most important change with Next4biz was to start measuring our processes in a real sense. We started managing our customers' requests and demands quickly and solution-focused by including all business units in this process. We developed new reports. We started tracking all processes of the customer from start to finish. We set new goals for ourselves with the outputs of customer processes. We started sharing our new metrics with our company. When drawing the process of each job, now our customers are also at our table.

By switching to a single platform, we started creating reports where both the requests the customer sent us and the requests our business partners sent us on behalf of the customer, and if there are other tickets related to that customer from other channels, they can all be seen, with the customer's historical data and that 360-degree view.

After Next4biz, thanks to our reporting, we started working in a 360-degree cycle. We have the chance to automatically see every ticket the service closes. Now we can track everything and respond to the customer from a channel they choose. We observed a 4% satisfaction increase on this topic. This also reveals the importance of the personal service we provide with Next4biz.

Most importantly, member satisfaction. We saw this very quickly. I'm sorry to say, especially in the past period, maybe if we look back 1-2 months, there weren't very positive feedbacks in some channels on social media in terms of member experience. We're trying to solve this quickly and we've started receiving incredible feedback in the last 3-4 months.

Previously, we managed our customer services via email. about 200-250 emails were responded to during the day. Now we have an intelligent hierarchical structure. Everyone sees and responds to tickets related to their own unit.

The tracking of customer request escalation processes created discipline and awareness company-wide, which also increased resolution rates.

Thanks to Next4biz's escalation structure, we reached a better level in customer trust, accelerated, and the efficiency we achieved increased. Since we run all our processes only through flows, user errors are minimized.

Within the company, KPIs of personnel becoming easily trackable and measurable along with durations spread a sense of fairness. Then ownership issues started.

With the AI application in Customer Complaint Management, questions and requests from our customers are now classified by artificial intelligence. Thus, we can respond to our customers much faster.

There's no longer a need to create a request on the IT side and wait for man-days from them and see how long it will take. We can quickly manage the entire process on this side.

Even if our call center employee changes, since the system and reports remain the same, we don't have a loss and the obligation to train new employees is also eliminated.

The more we used Next4biz, it started guiding us. There are many things we say 'We used to spend a lot of time on this, now we can do it like this.' The more we used Next4biz, we also shaped our processes.

It automatically tracked durations and facilitated tracking of our units' work related to escalations. Of course, this development also brought an increase in customer satisfaction.

Directly when there was a problem or complaint, escalation times, category times, all of them were process decisions we made together with all other departments including our general manager. Afterward, because we integrated all escalation processes well, there was about a 40% decrease in our complaint numbers.

Within six months, 8%, meaning we started handling 8% of incoming calls and customers reaching us through web chat. And it's really impressive to see the results here.

Right now, the biggest convenience we've experienced with Next4biz or how we've made a breakthrough. Because we now only meet IT in the elevator or somewhere like that. That is, we don't have much conversation with them. We only talk to them when there are integration issues, that is, when some code needs to be written. Other than that, admin authority is completely with our team.

By renewing our call center infrastructure, we gained better reporting and a technological structure. With Next4biz, we manage written requests and save resources and time with IVR technology.

The idea of consolidating customer data from many different systems and managing it in a single architectural structure was growing in our eyes. Now we've reached a point where we can create new sub-segments that inspire more creative campaign ideas every day and do deeper customer analysis. Thanks to Next4biz's business rules automation, we're achieving great results with a very small team.

Over the years, we've always been careful to track our processes using the best information platforms in the field. By integrating all structures together with Next4biz, we started tracking, measuring, and managing processes more effectively.

Before Next4biz, we had a complaint platform owned by IT. After transitioning to Next4biz, we have a ticketing system owned by the business unit. No, we definitely don't need IT support.

Before the Next4biz system was established, tracking, measurement, resolution within a certain time, and returning to the customer within a certain time of customer complaints and feedback coming from different channels in different ways (email, phone, branch, etc.) were completely manual. Therefore, healthy measurement could not be made regarding process steps and the reporting scope was insufficient. Under these conditions, transaction quality was provided by the individual skills and attention of employees doing the transactions. Now, thanks to automation, individual skills are supported by systematic controls, and transaction times and quality standards can be maintained. As a result, we can say that reporting and business tracking effectiveness has increased significantly.

... When customers contact us, they always fall to the same team and mostly the same call center personnel according to topics. Now we touch our customers more and understand them better.

Before Next4biz, application changes that we could only put into operation after many approval processes and planning were done with IT service support. With Next4biz, we can quickly implement changes ourselves without IT support and provide solutions.

Decreasing IT dependency and cost in processes like customer segmentation and reporting, and the speed achieved in all these processes. While getting independent data used to take hours or require a consultant, with Next4biz we caught the opportunity for quick access to this data and reports. With the decrease in consultant need, the marketing department's IT costs decreased and were reduced.

It enabled us to gather all the processes we need to manage throughout the entire lifecycle of couriers from hiring to termination on a single platform. We're talking about 6000 people, managing such a large community is very difficult. We eliminated human errors and accelerated processes.

Thanks to the flexibility Next4biz offers, we can add new processes to our business processes and make these changes within our own organization.

Previously it was from mail, phone, or WhatsApp. Now it comes to us from BPM. There we also learn the As-Is status with routing. Previously we learned by holding meetings. Additionally, it saved time.

Our processes change very quickly and we're constantly growing. Therefore, we often encounter problems we couldn't foresee. We know that the best way to solve these is feedback from customers. However, when we had a system we couldn't report and categorize, we couldn't solve these problems and take quick action. After Next4biz, we can immediately intervene when a problem occurs in a certain category.

By doing this, we also started collecting requests correctly. We collected the request correctly. We measured correctly, controlled correctly, and we think we're getting faster response to customers.

First, we've made our actions visible. Within the company, we can explain what work we do with reports. Things we did a lot but couldn't put forward or floating tasks can now be put into reports, measured with durations, and tracked.

Every area we could digitize, automate, and reduce customer effort started giving us positive results both in terms of customer experience and brand value.

Today's digitalizing business world has 2 important realities: Continuous change and speed. We're a company working both B2B and B2C. To be one step ahead in tough competitive conditions by adapting to this cycle of change and speed in these two main business areas, you need to be someone who manages technology, not someone who demands technology. Next4biz's cloud-based flexibility gave us the opportunity to manage our own technology.

It was a process that should be high-level within the scope of customer satisfaction kept in Excel. ... We implemented BPM and also reduced risks.

We gained speed, we gained agility. Since we reduced people's workloads in the digitalization area, different focus areas emerged. Savings were achieved.

Thanks to BPM, employees being happier, more transparent, measurable also became one of the biggest features we brought to the company.

Did you get a return on your technology investment? We not only got a return on our investment but also achieved serious savings. Currently, orders we receive from our One-Click Order line have reached 35% of our total sales.

There was also a 40% improvement in our complaints. Our first contact resolution rate was 80%. After Next4biz, we solve 95% of problems on first contact. Our average response time on our emails was about 12 hours. After Next4biz, we now respond to all emails within 4 hours.

If they have an open ticket, they reached us before, 3 days have passed, they're calling again. The moment they call, we know why they're calling. And this provided very serious trust on the member side.

The biggest output was member satisfaction and we saw this very quickly. In that regard, I'm very happy, I mean when I look back, I'm glad we did it. In fact, there are many points I say we're even late, but it will get even better.

During the Next4biz transition, our units worked so coordinated and dedicated that we made big changes aimed at improving our processes without experiencing any problems.

After moving everything to the call center, Next4biz started giving us this distribution. Therefore, we started taking our homework from the complaints, requests, and numbers Next4biz gives us.

For example, if we set the duration as 24 hours, how many out of 1,000 requests were resolved in 24 hours? 90%, 95%? We increased these rates a lot and created awareness of this within the company. After that awareness and that individual discipline, things started working like clockwork.

In the automotive sector, campaigns have an open rate of around 10%. Although we're in a new learning process with Next4biz, we now have a rate above 20%. We're at the beginning of the road but we aim to exceed 30%.

Despite including all our stores alongside our call center and headquarters in our complaint management process, thanks to Next4biz's integration capabilities, ease of use, training and consulting support, we were able to track our complaints end-to-end in about two weeks. With the ERP integration, we can dynamically manage our products on Next4biz and we don't experience any data loss.

Together with Next4biz CRM, we systematically resolve all types of tickets from customers through the coordination of field teams and production teams. While serving millions of customers of 300 brands, thanks to Next4biz, we succeeded in collecting requests from all communication channels from websites to social media accounts and delivering them to the relevant units of 34 companies and managing them flawlessly with end-to-end tracking.

In the first stage, our Metropolitan Municipality Alo 153 Call Center was established, bringing all communication channels of the municipality under one roof. End-to-end management and reporting of all submitted requests and complaints has been ensured.

End-to-end tracking of a project is done through Next4biz BPM. The tracking of the entire process from development request to completion of technical needs request to announcement is done through BPM.

Reporting and holistic process tracking was our main goal. Next4biz created the foundation for this, and we built the architecture we wanted, the structure we needed on top of it. Our customer satisfaction has increased visibly with integrations and end-to-end tracking system.

After Next4biz, we inform our customers at every step that every request or complaint that reaches us is handled. Thus, we can track which unit, who, how long dealt with the customer request, follow the solution result step by step and intervene. We define the problem, determine the workflow, assign tasks to units and people, track processes and can report delays to senior management.

We perform completely end-to-end tracking while managing ticket processes. From the moment a ticket comes to us until we get the final result. Even beyond that, we have a system where we measure customer satisfaction through surveys, from whether they are satisfied with our colleague who answers the phone to the sales manager who visits them, whether they will use the product again, how satisfied they are with our product and service.

Our customer representatives no longer use multiple screens when meeting our customers' requests. They can provide service much faster and easier through Next4biz screens where all this data is located. This situation contributes positively to both our efficiency and our call durations while also positively reflecting on our costs.

... Our biggest advantage is that the admin panel is open to users. We don't need the Next4biz team for many changes and process designs, we can handle many operations like all user authorization processes, creating organizational structure, security settings within ourselves.

Since e-money is a process subject to many regulations, there are many business processes and workflows. We attach great importance to the digitalization of these flows, we track our workflow processes digitally by working with Next4biz both in CRM systems and in BPM area.

By grouping customer tickets, we created our categories under these groups. By defining flows suitable for each category, we ensured that tickets are automatically transferred to pre-defined relevant units.

Every problem needs to go through a different stage. For example, very simple. We couldn't answer the question of where the cargo is. Because we had to ask the supplier. We had to ask the warehouse. We had to ask the cargo company. That's the biggest problem anyway. The customer waits on the phone for 25 minutes to reach you. You pick up the phone and you can't answer the customer. To be able to manage that process, we chose Next4biz, we said let our supplier also be part of this.

In all processes, we started using Next4biz's and additional technologies' automations and digital capabilities and accompanying our customers from start to finish using human resources.

Since questions that cannot be answered by artificial intelligence are automatically transferred to relevant units by the system, quick response by employees is ensured.

Every request or complaint reached is evaluated by informing the customer at every step it is handled. Automatically, information is given to the customer at each step of the process via email or SMS according to their communication preferences.

As a systems integrator that delivers turnkey IT projects, we serve in a very wide area from corporate infrastructure to managed services, from ERP projects to production automation solutions. Requests from our customers can sometimes be disk failure, sometimes ERP support, sometimes training request. In Next4biz ticket management process, we can simultaneously manage inventory management and maintenance agreement scope tracking.

We use Next4biz as the whole bank. Any colleague in any branch, from the call center, even a colleague in the headquarters can use Next4biz.

Especially inter-departmental communication has been facilitated. Thanks to detailed reporting, we can track each unit and each topic in detail.

Our customers can submit their requests and complaints through the call center, mobile applications or our website. We manage processes by positioning Next4biz between units and stakeholders.

We implemented Next4biz’s solution in the right way for us, based on our own internal analysis. From migration to process design and improvements, we didn’t run into any issues. Ongoing communication and continuous product improvements have delivered real value for all of us.

We implemented Next4biz’s solution in the right way for us, based on our own internal analysis. From migration to process design and improvements, we didn’t run into any issues. Ongoing communication and continuous product improvements have delivered real value for all of us.

When we realized we needed a software solution, we analyzed our needs properly and chose Next4biz. We adapted it to how we operate. It runs without interruption, keeps improving, and brings us countless benefits.

Next4biz provides all the reports we need here. In our previous system, we tried to pull reports by writing SQL queries. That isn’t sustainable; with Next4biz, we get the outputs we need for case management through dashboards and reports.

Next4biz provides all the reports we need here. In our previous system, we tried to pull reports by writing SQL queries. That isn’t sustainable; with Next4biz, we get the outputs we need for case management through dashboards and reports.

Next4biz provides all the reports we need here. In our previous system, we tried to pull reports by writing SQL queries. That isn’t sustainable; with Next4biz, we get the outputs we need for case management through dashboards and reports.

Switching from email-based customer processes to Next4biz—a system we can report on, track, and use to deliver faster, higher-quality service—was a turning point for us. With the transition, we were also able to identify areas for improvement in our customer relationships and increase company-wide awareness. Now we can prioritize customers and requests more efficiently and respond quickly.

Since we started using Next4biz, the biggest benefit for our customers is that we can send them a link after a case is created. Instead of calling again, they can reply through that link. The link can be embedded directly in the case, and customers can track their case and the status of their current complaint there.

Our biggest gain was being able to measure our year-end targets. We used to keep those targets in emails and Excel. Now, thanks to BPM, everyone can instantly access their work and the tasks coming to their team through real-time reports—filtering as needed.

Our biggest gain was being able to measure our year-end targets. We used to keep those targets in emails and Excel. Now, thanks to BPM, everyone can instantly access their work and the tasks coming to their team through real-time reports—filtering as needed.

The most important thing for us was being able to improve our own work—and Next4biz made that possible. Another major benefit was realizing AssistFlow, our long-standing vision. Our goal is to move into process management with AssistFlow, so the entire team can manage their work correctly and stay efficient.

The most important thing for us was being able to improve our own work—and Next4biz made that possible. Another major benefit was realizing AssistFlow, our long-standing vision. Our goal is to move into process management with AssistFlow, so the entire team can manage their work correctly and stay efficient.

Before Next4biz, we could only deploy application changes after lengthy approvals and planning, and we needed IT support to implement them. With Next4biz, we can roll out changes quickly ourselves and deliver solutions without relying on IT. Since the platform is continuously updated, we also benefit from the latest innovations in the industry. By moving our cases into Next4biz, we left behind manual ways of working—this was the biggest gain. In the next phase, we brought the system’s most efficient capabilities into our business processes and accelerated our resolution time.

Before Next4biz, we could only deploy application changes after lengthy approvals and planning, and we needed IT support to implement them. With Next4biz, we can roll out changes quickly ourselves and deliver solutions without relying on IT. Since the platform is continuously updated, we also benefit from the latest innovations in the industry. By moving our cases into Next4biz, we left behind manual ways of working—this was the biggest gain. In the next phase, we brought the system’s most efficient capabilities into our business processes and accelerated our resolution time.