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For Written Channels
Next4biz AI Agent

Manage comments and complaints from written channels — email, social media, DMs, marketplaces, complaint sites, etc. — end-to-end automatically with Next4biz AI Agent:

  • Automatic classification
  • Automatic responses in your brand voice
  • Ticket creation and status updates
  • Handover to agent with full context when needed
Watch Demo

Email AI Agent

How it works

Monitors support inboxes; filters unnecessary or irrelevant emails. Relevant messages are automatically categorized and converted to notifications.

  • Suitable requests are completed quickly with approved templates and integrations
  • Workflow is started when needed and routed to the right team
  • Every notification gets an AI sentiment tag

Marketplace AI Agent

How it works

Monitors Q&A fields on marketplaces (Trendyol, Amazon, etc.). Filters irrelevant content; automatically categorizes relevant messages and converts them to notifications.

  • Prepares the response and sends it back to the marketplace
  • Automatically resolves via ERP/CRM/OMS or knowledge base matching
  • Every notification gets an AI sentiment tag

Social Media AI Agent

How it works

End-to-end monitoring of Facebook, Instagram, X, and LinkedIn including comments, mentions, and DMs. Filters noise; automatically categorizes relevant content and converts to notifications.

  • Produces response drafts aligned with brand voice (comments/DMs)
  • Starts relevant workflow when needed
  • Every notification gets an AI sentiment tag

Review Platform AI Agent

How it works

Monitors review platforms like Google, App/Play Store, Trustpilot. Filters irrelevant content; automatically categorizes relevant reviews and converts them to notifications.

  • Prepares responses aligned with your brand voice and sends them back to the platform
  • Automatically resolves via ERP/CRM/OMS or knowledge base matching
  • Every notification gets an AI sentiment tag

What Our Customers Say

Next4biz has a structure that allows us to make the changes we want.

Next4biz has a structure that allows us to make the changes we want. Moreover, it's a local product. We decided to use Next4biz to be able to track our customers' history, facilitate communication between internal departments, and be able to stay with the customer until their ticket is resolved.

Customer Service Manager / Retail

They integrated all our systems.

We went through an adaptation process consisting of 2 parts. While we, as the business team, designed the category tree, interfaces, and processes needed for ticket management by leveraging the Next4biz team's experiences for each of our business channels, the technical teams integrated all our systems.

Customer Experience Director / Retail

Next4biz's experience especially in e-commerce, being a process-based system, was our most important reason for preference.

Next4biz's experience especially in e-commerce, being a process-based system, and providing the opportunity to manage marketing, sales, and after-sales services as a whole was our most important reason for preference.

Customer Service Manager / Retail