A hybrid bot that greets customers 24/7 on your website or mobile app—combining rule-based flows with LLM power.
Hybrid LiveChat Bot (Guided + LLM) greets customers 24/7 and can be grounded in your knowledge base, documents, and product manuals. When applicable, it resolves requests end‑to‑end in the chat (answers, status checks, ticket creation, etc.); when an approval, missing document, or cross‑team step is needed, it hands off the same conversation with full context to an agent. Embed it on your website, in SSO‑gated web apps, or directly inside your native mobile app via our Mobile SDK.
Guided for repeatable, policy‑driven tasks; LLM for open‑ended or nuanced requests; human when exceptions or approvals are required. All within one conversation—context stays intact. Customer experience stays seamless and operational efficiency improves.
Agents receive the full transcript, customer/order/product context, attachments, sentiment & CSAT signals, and the bot's suggested next step—so they can continue instantly. Customers never repeat themselves. Agents pick up right where they left off.
Don't stop at a web‑view. Use our native SDK and visual components to make support a natural part of your mobile app. Customers get help in a familiar interface without switching apps.
Next4biz has a structure that allows us to make the changes we want. Moreover, it's a local product. We decided to use Next4biz to be able to track our customers' history, facilitate communication between internal departments, and be able to stay with the customer until their ticket is resolved.
Customer Service Manager / Retail
We went through an adaptation process consisting of 2 parts. While we, as the business team, designed the category tree, interfaces, and processes needed for ticket management by leveraging the Next4biz team's experiences for each of our business channels, the technical teams integrated all our systems.
Customer Experience Director / Retail
Next4biz's experience especially in e-commerce, being a process-based system, and providing the opportunity to manage marketing, sales, and after-sales services as a whole was our most important reason for preference.
Customer Service Manager / Retail