Autonomous Customer Service

Platform

Omnichannel Communication
Workflows, Business Rules
SLA and Delay Management
No-Code Architecture
Integrations and a Single Screen
Data Center in Türkiye
Security and Regulatory Compliance
20 Years of Experience, Hundreds of Thousands of Users
Implementation and Integration Methodology

AI

Guided Bot, Chatbot, Supervisor Bot
AI Agent, Auto-Resolver, Auto-Responder
Noise Filtering, Type and Priority Detection
Issue Intelligence and Categorization
Sentiment and Customer Satisfaction Analysis
Ticket Prediction
Category and Ticket Summarization
LLM Bot Training
Deep Learning Training for Classification

Omnichannel Communication

All channels on a single screen

How it works

What do you gain?

Unified history: All touchpoints in one view.
Deduplication: Related tickets merge automatically.
Bot ↔ Human: Context is transferred seamlessly.
Consistent SLA: Same control across channels.

Example scenario

A customer starts on live chat and then switches to phone. The agent sees the chat history, customer profile and actions taken. The conversation continues where it left off; the “repeat yourself” loop disappears.

Workflow & SLA: End-to-end control

How It Works

Design workflows, SLAs, escalations, checklists and forms for each category. Manage tickets end-to-end.

SLA and Delay Management

Time limits, alerts and automatic escalation keep every step under control

How It Works

SLA & Delays

Per-step time limits: Deadlines and alerts defined for every step.
Automatic action on breach: Escalation, reassignment, notification.
End-to-end tracking: SLAs monitored per step and overall.
Conditional routing: Fast lane for VIPs, extra approval for high amounts.
Manager visibility: Where every case stands and what is delayed, at a glance.

Example Scenario

A store confirmation runs late; the system warns before the deadline and escalates the case to the team lead with full context. A remedy is suggested based on customer tier; the process closes within SLA limits.

AI Agents and Bots

AI-based agents and bots help manage customer requests coming from communication channels with AI, reducing your costs.

AI trained specifically for you!

How AI Bots & Agents Work

ChatBot training methodology

AI Analyzers and BI Dashboards

AI Sentiment Analysis

Detect issues before satisfaction drops. Alerts and dashboards update automatically for negative conversations.

AI Category Summary

Summarizes what happens most for each category: recurring patterns, likely root causes, and improvement suggestions. More →

Examples: finance, logistics, retail.

AI Ticket Summary Coming soon

Topic, actions taken, and next steps at a glance. Saves time in handoffs and audits.

AI Ticket Forecast

Forecast volumes and backlogs, plan staffing, and catch SLA risks early.

Built-in BI

Pre-built dashboards for volume, SLA, FCR, sentiment, performance, and channel health.

BI Integration

BI integrations for advanced analytics with Turboard, Power BI, Tableau, and Qlik.

No Code No Cry: Less IT dependency

Customer service teams design and change what they need. No code is required beyond integrations.

0 lines of code

Workflow

SLA

Escalation

Form

Business Rule

Message Template

Agent Script

Bot Menus

Others

Expected Impact

Faster time-to-value

Adapt new categories, workflows, forms, business rules, and more in days.

Lower TCO

Less maintenance and renewal cost due to lower IT or vendor dependency.

Higher service quality

Changes apply uniformly; less variance across agents/teams.

Business resilience

Changes, regulations, policy updates — adapt immediately.

Integrations

Works bi-directionally with dozens of systems across hundreds of organizations. developers.next4biz.com documentation site is always with you

Channels

Communication

Native connectors for live chat, WhatsApp, email, call center, social media, reviews, and marketplaces. Everything flows into a single conversation; context stays intact when customers switch channels.

Identity

SSO / LDAP

Enterprise identity with SAML 2.0 / OAuth2 / OpenID Connect and LDAP/Active Directory. Optional SCIM support for user and group sync.

Core

ERP / CRM / OMS

Two-way sync via REST APIs and webhooks. Agents see up-to-date customer/order/product context; bots use the same data.

Embed

iFrame / JS

Embed self-service, chat, and ticket views into your portal with iFrame/JS. Roll out fast without disrupting the existing digital experience.

Analytics

BI

Built-in dashboards with Turboard; ready APIs for Power BI / Tableau / Qlik. Feed your reporting layer from a single source.

SDK

Mobile & Web

SDKs and UI components for consistent self-service/chat on web and mobile. Standardizes in-app support flows.

Security, Methodology and Support

Design, adaptation, integration, testing and go-live. We and our partners are with you.

Security

Data residency options across Turkey/Europe/US data centers. Regular security assessments and data protection practices support your KVKK/GDPR/CCPA compliance goals. Learn more at Security & Compliance.

Methodology

Guidance for onboarding, configuration and integrations. Roadmaps and training standardize fast go-live, followed by iterative improvements. Learn more at Implementation Roadmaps & Trainings.

Support

24/7 technical support with clear SLAs for maintenance and incident response. A global partner network adds capacity for implementation and integration projects. Learn more at Maintenance & Update.

Customer Testimonials (1/2)

Flexibility

Customer Service Manager / Retail

Single center...

We can manage all problems from a single center, view all history of our customers.

Integration

Customer Channel Experience & Complaint Management Department Manager / Banking

Faster service in less time...

We recognize our customers, view their request history, and can provide faster service in less time.

What changed

Customer Service Manager / Retail

User-friendly and easy interface...

With its user-friendly and easy interface, our staff's error rate has been minimized.

End-to-end

Customer Service Manager / Fleet Leasing

Root cause analysis...

Next4biz facilitated root cause analysis by analyzing workload distribution and offered shorter solution paths.

Why Next4biz

Customer Service Manager / Retail

Transparent, fast and effective...

It enables managing customer requests transparently, quickly and effectively.

What changed

Business Development Manager / E-commerce

Very simple to use...

Next4biz is not as complicated as other ticketing applications. Since it's very simple to use, we can set everything up ourselves.

Customer Testimonials (2/2)

Flexibility

Customer Channel Experience & Complaint Management Department Manager / Banking

Measuring and managing customer feedback...

Measuring and managing customer feedback is an important capability that Next4biz provides us.

Integration

Customer Service Manager / Retail

Form designs...

The ease of preparing form designs, these forms being measurable and escalatable was very useful for us.

What changed

Process Manager / Telecommunications

Employees being happier, more transparent, measurable...

Thanks to BPM, employees being happier, more transparent, measurable also became one of the biggest features we brought to the company.

End-to-end

Customer Experience Manager / E-commerce

Next4biz has a structure that is not dependent on IT.

Next4biz has a structure that is not dependent on IT. This is also one of Next4biz's most important and time-saving features.

Why Next4biz

Customer Channel Experience & Complaint Management Department Manager / Banking

A flexible application...

A flexible application that we can direct as we wish; shape and make practical.

Why Next4biz

Customer Service Manager / Retail

We can access all our customers' data.

We started and successfully continue the integration with Next4biz. We can access all our customers' data.

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