Integration Capabilities of Customer Service Software
How does customer service software integrate with ERP, CRM and other systems? Configurable integrations, APIs and web services, SSO, LDAP and event management.
Next4biz Blog: Customer Service, CRM, BPM and AI
How to Structure Autonomous Customer Service
For executives deciding on an AI investment: the integrated platform, reputational risk and a seven-step roadmap to autonomous customer service.
Benchmarking the xLSTM Architecture for Business Process Anomaly Detection
Next4biz R&D's KOJOSE article: xLSTM-based autoencoders for business process anomaly detection, benchmarked against LSTM, GRU and Transformer on 7 datasets.
LeanTrace: A Lightweight, Resource-Conscious Approach to Trace-Level Process Anomaly Detection
Next4biz R&D's ASYU 2025 paper: LeanTrace, a lightweight framework for trace-level business process anomaly detection; 5 embeddings, 5 detectors.
Explainable AI for Fraud Detection in Decentralized Loyalty Platforms
Next4biz R&D's ASYU 2025 paper: explainable fraud detection with SHAP, LIME and LRP for PointXchange, a blockchain-based loyalty platform.
Business Process Anomaly Detection with Sequence-Capturing Hybrid Autoencoders
Next4biz R&D's ISAS 2025 paper: hybrid models combining sequence-capturing autoencoders with CNNs improve business process anomaly detection.
Graph Based Business Process Anomaly Detection with Edge Feature Reconstruction and Advanced Linear Networks
Next4biz R&D's ICHORA 2025 paper: business process anomaly detection with graph autoencoder architectures; 3 encoders, 4 decoders, 6 datasets compared.
Turkish BERT-Based Language Models for Interpreting Customer Feedback in CRM
UBMK 2024 Best Paper: Turkish BERT-based language models compared on complaint classification of customer feedback; ElecTRa reached an average ROC AUC of 0.93.
BPM Anomaly Detection with Semantic Embedding-Integrated Graph Neural Networks
Next4biz R&D's UBMK 2024 paper: detecting anomalies in business processes with graph neural networks enriched by semantic embedding vectors.
Multi-Aspect Anomaly Detection in BPM with Graph Neural and Kolmogorov-Arnold Networks
Next4biz R&D's UBMK 2024 paper combines graph neural networks with Kolmogorov-Arnold networks for multi-aspect anomaly detection in business processes.
Improving RAG Performance with Translation-Based Embeddings for Non-English Documents
Next4biz R&D's ASYU 2024 paper: documents are embedded through their English translations to improve context precision and recall in non-English RAG systems.
Strengthening Customer Loyalty with Blockchain and Smart Contracts
Topkapı Congress paper: a proposed next-generation loyalty network based on blockchain and smart contracts in the Next4biz CRM ecosystem (PointXchange).
Deep Learning and Transfer Learning for Predictive Customer Satisfaction
UBCAK 2023 paper by the Next4biz R&D team on modeling predictive customer satisfaction with deep learning and transfer learning; abstract not yet available.
Feature Selection for Campaign Success Prediction
A Next4biz R&D pilot study on CRM campaign data: which features actually carry information, and how feature selection was used to improve the model's development stage.
Why Next4biz?
Why do organisations choose Next4biz? One integrated platform, AI that delivers real benefit, real R&D, no-code agility, data residency in Germany, the UK, the US and Türkiye, and two decades of enterprise experience.
SPECTRE: Decontamination and Anomaly Detection on Business Process Event Logs
Next4biz R&D Center's SPECTRE study is published in Springer's Q1 journal Cluster Computing: a multi-purpose autoencoder for decontamination and anomaly detection on event logs.
What is BMPN 2.0 (Business Process Modeling Notation)?
BPMN 2.0 is a standardized notation for modeling business processes. Acquire the skills to represent and evaluate processes visually.
Yıldız Holding Manages Customer Service from a Single Screen
The fast-moving consumer goods (FMCG) industry is one of the most competitive in terms of production and marketing.
What is Document Management (DMS)?
Document management involves organizing, storing, and accessing documents efficiently with software and tools.
Are You Truly Customer Oriented?
Customer Orientation: A strategic approach that puts customers at the heart of business operations, fostering satisfaction. Learn more now!
ROI Analysis and Calculation
Choose Next4biz for ultimate customer service! Elevate your product, ensure ROI certainty, and join satisfied global enterprises to make a difference!
What is FCR?
First Call Resolution (FCR) is a performance criterion related to capacity to meet the requests of the customers in their first contact with your company.
Boss Mentality
As a business leader or a member of a team, it’s important to always be looking for new ways to communicate and collaborate.
Digital Transformation in Customer Experience Management: Teknosa
Digitalization, challenging and costly, can be transformational. It goes beyond technology, offering potential for cultural change in organizations.
No Code No Cry!
Explore the advantages of no-code software that you can customize and design according to your needs without requiring technical knowledge.
Turkcell North Cyprus (KKTCELL) Success Story
How did Turkcell North Cyprus (KKTCELL) write its success story with Next4biz BPM? Continue reading the article for the answer to the question.
What is Customer Lifetime Value?
Unlock the potential of your customer base by calculating Customer Lifetime Value using a CRM. It helps to make data-driven decisions for long-term growth.
Agility brings IT independence!
We know that managing business with processes empowers your overall strategy. But what about sustainability, how can we bring agility to process management?
Expectations from Complaint Management
Optimize complaint management processes for holistic satisfaction. Highly capable software aligns with diverse stakeholder expectations for a solution.
Customer Service Process: Smarter Than Ticketing
Customer satisfaction has become the best way for reaching & convincing prospective customers. To achieve that ticketing solutions are not enough anymore.
Five Fundamental Problems and a New Paradigm in Customer Service
To acquire new customers, strengthen existing relationships, and enhance the customer experience consistently. This is the key to success today.
Let next4biz’s Learning Machine Decide!
Essentially, our learning machine can be described as artificial intelligence which learns from users’ experiences and then emulates the users.
Yataş: Customer-Focused Digital Transformation
Here is our interview with Okan Bandırma, Customer Relations Director of Yataş, which switched to the integrated next4biz platform last year.
A New Era in Customer Service Management
Customer service management is a critical area that continues to evolve and is essential for business success.
next4biz Omnichannel Customer Experience
Omnichannel customer experience provides a huge versatility to both customers and companies.
What is Customer Service Reports?
Explore the customer service reporting with examples and discover the importance & purpose behind crafting comprehensive customer service reports.
Enhancing the Efficiency of the Next4biz Chatbot with Instant Attention and Probabilistic Inference
We presented our scientific study, “Boosting CRM Chatbot Solutions with Flash Attention and Probabilistic Inference,” at the ISPR2024 Conference.
Artificial Intelligence in Customer Satisfaction Management: Kuveyt Türk
Kuveyt Turk recently integrated next4biz’s Artificial Intelligence in Customer Complaint Management into their customer satisfaction system.
Customer Service Maturity Model by next4biz
The customer care maturity model should be used as an internal management tool that supports international customer care standards.
AnomalyNet: Multi-Graph Model and Transformer Architecture
Next4biz R&D's study on business process anomaly detection is published in IEEE Access as Multi-Graph Anomaly Detection in Business Processes.
An Application on Natural Language Processing Based Text Segmentation in Customer Relationship Management
Next4biz’s NLP and machine learning-based text segmentation model analyses customer feedback to enhance satisfaction.
Our Award-Winning Paper at ASYU 2024!
We are excited to share that our paper has received the Best Paper Award at the Innovations and Applications in Intelligent Systems Conference.
Anomaly Detection in Workflow Management
We published our scientific study, at the II. Gordion Bilsel International Scientific Research Congress.
Anomaly Detection in Customer Satisfaction and Strategic Loyalty Management
Next4biz's machine learning-powered model detects anomalies in customer satisfaction, reducing churn risk and enhancing customer loyalty.
AI-Powered Customer Sentiment Analysis and Scoring in CRM
Next4biz's AI-powered CRM model enhances the accuracy and reliability of customer sentiment analysis and feedback scoring processes.
The Role of Suffixes in Turkish Text Classification and NLP Applications
Next4biz's R&D study shows that keeping stems and suffixes together, rather than stemming, improves deep-learning text classification for agglutinative languages like Turkish.
Anomaly Detection in Business Processes: Next4biz EIAD Model
Next4biz's EIAD model provides an AI-powered analysis for detecting anomalies in business processes.
What is Complaint Management?
Complaint management is crucial for increasing customer satisfaction. Check out our blog to learn more.
Lessons Learned from Customer Service Management Experiences
In short, within a typical ticketing-based help desk, you collect an issue, forward it to the relevant people via email, and then wait for an answer.
Is It Possible to Get Better Service with Lower Costs?
Enhancing customer experience is crucial for business success. Amid rising customer service costs, optimizing interactions becomes a key challenge.
What is Customer Effort (CES)?
Enhance customer satisfaction with Customer Effort Score (CES). Discover its meaning, reduce effort, and ask impactful customer effort questions
Call Center is Not Enough!
Today's customers want to receive consistent customer service in all communication channels not only in a call center.
What is Service Level Agreement (SLA)?
Explore Service Level Agreements SLAs: Definitions, Samples, Examples, and Reports for a better understanding of Service Level Agreements.
Essentials of Customer Experience Management
Effectively manage customer experiences, turning complaints into trust-building. Next4biz offers a versatile solution for seamless engagement and loyalty.
Sustainable Customer Experience
Given the limited advantage of introducing new products, what is the main determining factor of a permanent and sustainable customer experience?
Customization is now simple and easy, in few clicks you can design workflows
During the normal Customer Service operations a big quantity of data can be generated, validated or synchronized with external applications.
What Makes the Customer Happy?
Satisfaction levels of your current customers have a huge impact on the buying decisions of prospective customers.
NPS: A Single Question Customer Satisfaction Analysis
Want to measure customer satisfaction? Try NPS, a simple yet effective metric that gives insight into how likely customers are to recommend you.
What is Omnichannel?
Uncover the power of omnichannel: Definitions, marketing strategies, examples, customer service, and the numerous benefits of this versatile approach.
Subscribers Turn Into Customers
next4biz is the most widely used customer complaints management application in Turkey. It can both be used as SaaS on cloud and on-premise.
What Do I Tell the Customer?
As an organization, you have a customer service team working to better serve your customers, and you have tens, maybe hundreds of agents on that team.
Confessions of a Customer Service Manager: “We Hit Rock Bottom!”
Learn from confessions of a customer service manager, avoid common mistakes, and choose the right solution to effectively assist customer requests.
Would You Marry Me?
Pay close attention to the positive YES answers you get… they may determine your destiny…
Bringing the Future to the Present
In this changing world, organizations can't survive by doing business the same way it did 10 years ago. Change is necessary, but how can we manage it?
A Customer Complaint Dated B.C 1750
Discover an ancient Babylonian tablet, revealing a customer's complaint about poor-quality copper. A fascinating glimpse into ancient complaint management.
Message to Customer Service Departments Worldwide!
Do they expect the estimated waiting time to be whispered into their ear when they contact a call center?
What is Customer Service Management (CSM)?
Learn about managing customer service, customer service management, quality service, and their definitions for effective customer management.
32-Question Complaint Management Maturity Test
Rate your complaint management maturity with 32 questions: channels, AI, bots, process and SLA, no-code flexibility, measurement. With good-practice examples.
How to Cope With A Big Customer Relations Department?
We present you a support for comfortable usage of our service ticketing system as well as immediate mobile site integration.
5 Ways Your Customers Benefit from an Omnichannel Experience
Omnichannel experience ensures customers' history & ongoing issues are available for better support.
Market Drivers and Business Issues in Customer Service
Today, people’s buying decisions are commonly influenced by the existing customers’ experiences and satisfaction level.
Digital Transformation in the Time of COVID: MACFit
The COVID, which has radically transformed the way we do business all over the world, has also forced businesses to change their digitalization strategies.
Does Size Matter?
Efficient monitoring, thorough analysis reporting play a vital role in fostering sustainable development across all units within the organization.
Sustainable Customer Satisfaction with next4biz
For today’s topic, we interviewed Mrs. Turhan Keskin on customer notification management in the banking sector.
Any software applications should be designed to live in a dynamic context
For being the best customer support platform, we are always improving the interaction protocol with any other software by using web services.
Agile customer service without requiring IT support
We met with Head of Allianz Group’s Customer Service, he told us what changed at Allianz after next4biz and how they reduced IT dependency in customer service.
Vigo Success Story
How Vigo wrote its success story with Next4biz BPM Keep reading the article for the answer to the question.
Baku Fintex Summit 2024
As Premium Sponsor at Baku Fintex Summit 2024, Next4biz organized the panel “Experience and Process Management Technologies in a Regulatory and Secure Framework.”
ISO 10002 Quality Management : Customer Satisfaction
Customers communicate their complaints via various channels ranging from e-mails to social media postings, through online chats to call center calls.
Many touch points, one and only customer view
Statistics are showing that with an human touch all the percentages of sales, conversions and customer satisfaction are increased.
Flexibility in Customer Service
Next4biz develops a new paradigm in customer service management. We’re seeing five critical barriers to customer experience management in most companies.
What is The Best Web Customer Service?
Explore the realm of customer web service and web-based customer service while seeking to discover and deliver the ultimate customer service experience.
Breaking Down the Walls Between Departments!
While designing a workflow you can connect all the components of your business, either they are departments, applications or outsourced services.
Sustainable Customer Satisfaction
For today’s topic, we interviewed Mrs. Turhan Keskin on customer notification management in the banking sector.
Online Support Ticketing System
"A reliable online support ticketing system is crucial for providing top-notch customer service."
The Software Case Of Benjamin Button
The pace of change in today’s tech-savvy world is truly astonishing. It creates opportunities for changes in the nature of work itself.
Business Case: Optimization in Field Service Management
Learn how to create a field service management solution, that provides both customer satisfaction and resource efficiency.
Next4biz Certified To Privacy Shield
Effective as of today 05/07/2017 in Next4biz Corp. we certified our organization’s adherence to the Privacy Shield Principles.
A More Developed and Omni Channel Customer Experience
Omnichannel customer experience strengthens the contact between your brand and your customers in all communication channels.
Knowledge Base is a must for an ideal Help Desk
A Help Desk is a customer service department dedicated to providing assistance and support to customers.
Next4biz Trainings and Certification
Next4biz User Group Community
Software Security and Certifications
We have developed one of the largest SaaS platforms in Turkey and have been operating it for more than 10 years. We have users from all over the world.
Cloud or On Premise?
Considerations while taking your business to cloud, a cloud platform should be secure and highly available.
Best Workplaces™
next4biz is proud to be rated one of Turkey’s Best Workplaces in the Great Place to Work® 2022 analysis.
next4biz Reports, Performance, Satisfaction, KPIs, and SLAs
Effective way to acquire customers is by strengthening existing relationships & enhancing the overall customer experience through continuous improvement.
next4biz implements privacy, security and Itil best practices
Plan: Foresee the resolution processes with workflows to handle the complaints consistently and automate the relative action steps.
What is ERP (Enterprise Resource Planning)?
ERP is an integrated resource planning software solution that combines all departments and functions of a business under a single system.
Marketing Segmentation: How to Determine Your Target Audience?
Marketing segmentation divides the market into groups with similar characteristics, enabling customized strategies and competitive advantage.
What is CRM (Customer Relationship Management)?
Discover CRM systems: Definitions, examples, benefits, types, and the significance of Customer Relationship Management (CRM) software in marketing.
Which Key Features Should a CRM Software Have?
Unlock business success with CRM software's key features for effective customer management and enhanced benefits.
What is NPS Survey?
NPS surveys can help you understand how your customers feel about your products or services, and identify areas where you can improve.
NPS Survey Results & Analysis
Explore comprehensive NPS survey results and analysis to uncover valuable insights into customer sentiment, loyalty, and satisfaction trends
In-house Software or Buy it?
Tanol Turkoglu is a Digital Opinion Leader at TT Digital Culture Platform, He is currently working on digitalization, IoT, universal base salary, blockchain, crypto currencies..
What is No Code & Low Code?
Did you know that it is possible to develop applications without coding through no-code and low-code platforms? Click the link for details!
What is NPS (Net Promoter Score)?
Net Promoter Score (NPS) is a metric used to measure customer loyalty. It calculates the likelihood of customers recommending a brand, product, or service.
What is Lead Generation and Prospecting?
Enhance your expertise in lead generation & prospecting by exploring effective tools, strategies, and comprehensive definitions, especially in B2B contexts
Marketing Strategy Predictions for 2023
Data analytics is the driving force behind effective marketing strategies.
What is BPM (Business Process Management)?
BPM stands for Business Process Management, a methodology for streamlining and improving organizational efficiency.
End-to-End Customer Experience Management in the Furniture Industry: ADORE
Adore Mobilya focused on customer-oriented digitalization applications and differentiated itself from the competition, especially by turning to e-commerce.
Dynamic Segmentation with Next4biz CRM: Kia Turkey
IT resources are limited for every company. Additionally, many different business units may have different requests for the same IT resource.
What is E-mail Marketing?
Learn essential steps for creating impactful email marketing campaigns that resonate with your audience and drive results. Expert tips and insights!
What is Operational Excellence?
Discover how achieving operational excellence optimizes processes, reduces costs, and enhances product quality. Learn about Six Sigma and more!
BOSCH Focuses on the Customer Using next4biz
At the Customer Contact Center, we would directly relay all complaints and requests to the authorized service stations before we began using next4biz.
What is RFM Analysis & How is it Done?
What Is RFM Analysis? RFM analysis is a statistical method used to identify key customer segments by measuring customers’ purchasing habits.
Do you focus more on reasons or consequences?
In the business world, which is becoming more and more complicated, the business of slower companies is getting harder and harder.
KIA Success Story
KIA Turkey's CRM Manager explained how they increased customer satisfaction with their created scorecard and dynamic segmentation systems.
Oriflame’s success story with next4biz
When it comes to the market of end-user-oriented, fast-moving consumer goods (FMCG), it is critically important to measure customer feedback.
The New Hybrid Business Model: B2B2C
In recent years, B2B2C emerged, blending commercial B2B with customer-centric B2C through e-commerce, reshaping business dynamics effectively.
Accurate Campaign Forecasting with Artificial Intelligence and Hyper-Parameter Optimization
We presented our scientific study, “The Impact of Hyper-Parameter Tuning on Campaign Success Prediction,” at the congress.
The Use of Explainable Artificial Intelligence (XAI) in Effective Marketing Campaigns
We presented our scientific study at the International Intelligent and Fuzzy Systems INFUS 2024 Conference.
Customer Churn Analysis for Sectors With Low Shopping Frequency
Next4biz’s data-driven model predicts customer churn and helps develop strategies to enhance loyalty in low shopping frequency sectors.
A Lead Segmentation Application
Next4biz’s AI-based segmentation model enables customer analysis, optimising sales conversion rates and cost efficiency.
Definition of RPA (Robotic Process Automation) and Benefits
RPA automates repetitive tasks, improving efficiency with various tools. It boosts productivity, reduces costs, and enhances workflows.
Dimension Reduction Approach for Campaign Success Prediction
The Next4biz R&D team presented its feature reduction study for campaign success prediction at UBCAK 2022.
A Customer Lifetime Value (CLV) Calculation Approach for Companies in Türkiye
How customer lifetime value can be calculated for companies in Türkiye: a Next4biz proposal that adapts CLV models to sectoral differences and economic fluctuations.
Customer Centric CRM with Workflow Automation
Optimize growth with automated CRM workflows for enhanced customer focus. To unlock the key to stakeholder value and peak marketing, dive in now!
What is a Key Performance Indicator (KPI)?
Discover the importance of KPIs, how to use them effectively, and their role in measuring success, with marketing examples.
What is Customer Experience Management (CXM)?
Explore Customer Experience metrics quickly like customer satisfaction, NPS, etc., and their vital role in customer service management.
Listening to “Voice of the Customer”
Harness the power of valuable feedback to enhance your business with Voice of the Customer (VoC). Gain valuable insights for your organization.
Criticisms about conventional CRMs
Read the criticisms about conventional CRMs, and learn how next4biz CRM provides an entirely new perspective on marketing and sales management.
The Key to Acing Sales Meetings
The most effective method of marketing your company’s product or service is through face-to-face sales meetings.
My love…I Have Cheated On You…
Have you dedicated yourself to creating value for your customers -to prevent their disloyalty by giving them attention around the clock, from all channels?
Saat & Saat Success Story
Songül Ulusoy and Uğur Yıldız explain how they use Next4biz CRM at Saat & Saat.
Access Control and Authorization
For your data security in your organizations, access control, and authorization is an important building block, a starting point.
Anadolu Sigorta: Enhancing Digital Experience
From healthcare to cybersecurity, insurance is now security solution in modern life. Paying premiums for these provides a sense of safety for us all.
Managing with Processes
Organizations today prioritize running businesses through defined processes, recognizing sustainable growth as the paramount success factor.
next4biz’s process management automates the resolution
'Openness' stands for 'transparency'. Sahibinden.com informs its customers of each stage of the handling of their demands or complaints.
Next4biz Business Applications Are Merging Under a Single Brand!
As Next4biz, we combine cloud-based applications that we have developed over 15 years and are used by thousands of users around the world under one brand.