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Knowledge Base is a must for an ideal Help Desk

Recent statistics shows that 75% of customers intend to use the self-service as initial method to address their problems. Not surprisingly, customers are trying to avoid interactions and find their answers in authonomy. Companies are interested to take this opportunity and provide software tools that can improve the customer satisfaction and reduce the number of calls to the call center, with a reduction of the cost of the customer support.

next4biz satisfies this requirement by providing a Knowledge Base tool that:

  • Supports the traditional service of the customer care representatives by providing guidelines, how-tos, and all the necessary documentation to manage any type of request.
  • Offers rating instruments to quickly understand what the best solutions or help are. Customers will feel that SelfDesk is a powerful instrument to save time, if properly used.
  • Matches simplicity and intuitiveness because it’s tailored to a wide range of customers and built following their suggestions.

Gürkan Platin
Gürkan Platin, a graduate of Hacettepe University Management and Organization, worked as a manager in various positions at Mensan, Citibank, Garanti Bank and Credit Registration Bureau, respectively. Platin has been blogging since 1996 and his articles are published in various national and international publications.
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