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Knowledge Base is a must for an ideal Help Desk

Recent statistics shows that 75% of customers intend to use the self-service as initial method to address their problems. Not surprisingly, customers are trying to avoid interactions and find their answers in authonomy. Companies are interested to take this opportunity and provide software tools that can improve the customer satisfaction and reduce the number of calls to the call center, with a reduction of the cost of the customer support.

next4biz satisfy this requirement by providing a Knowledge Base tool that:

  • Supports the traditional service of the customer carere presentatives providing guidelines, how-to’ s, and all the necessary documentation to manage any type of request.
  • Offers rating instruments to quickly understand what are the best solutions or help. Customers will feel that SelfDesk is a powerful instrument to save time, if properly used.
  • Matches simplicity and intuitivity because it’s tailored to a wide range of customers, and because it was built following their suggestions.

 


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