NPS Survey Results & Analysis
NPS Survey Results & Analysis
What is NPS Survey?
Which Key Features Should a CRM Software Have?
What is CRM (Customer Relationship Management)?
What is BMPN 2.0 (Business Process Modeling Notation)?
What is BPM (Business Process Management)?
5 Simple Strategies for Boosting First Call Resolution (FCR)
Customer Centric CRM with Workflow Automation
What is Service Level Agreement (SLA)?
What is NPS (Net Promoter Score)?
What is Customer Effort (CES)?
What is the Voice of the Customer (VoC)?
What is Customer Orientation?
What is Lead Generation and Prospecting?
7 Key Metrics for Customer Experience Management
What is E-mail Marketing?
Is It Possible to Get Better Service with Lower Costs?
What is Operational Excellence?
Marketing Strategy Predictions for 2023
Digital Transformation in Customer Experience Management: Teknosa
Yıldız Holding Manages Customer Service from a Single Screen
Dynamic Segmentation with Next4biz CRM: Kia Turkey
What is RFM Analysis & How is it Done?
Managing with Processes
What Do I Tell the Customer?
Bringing the Future to the Present
Sustainable Customer Experience
Lessons Learned from Customer Service Management Experiences
NPS: A Single Question Customer Satisfaction Analysis
End-to-End Customer Experience Management in the Furniture Industry: ADORE
Digital Transformation in the Time of COVID: MACFit
Collect Customer Feedback using a Social Media Integrator
Customer Service Process: Smarter Than Ticketing
5 Ways Your Customers Benefit from an Omnichannel Experience
ROI Analysis and Calculation
Five Fundamental Problems and a New Paradigm in Customer Service
Confessions of a Customer Service Manager: “We Hit Rock Bottom!”
Expectations from Complaint Management
Artificial Intelligence in Customer Satisfaction Management: Kuveyt Türk
Oriflame’s success story with next4biz
Sustainable Customer Satisfaction with next4biz
BOSCH Focuses on the Customer Using next4biz
Agile customer service without requiring IT support
The Key to Acing Sales Meetings
The New Hybrid Business Model: B2B2C
Call Center is Not Enough!
A Customer Complaint Dated B.C 1750
What is Customer Lifetime Value?
What is Omnichannel?
Subscribers Turn Into Customers
Let next4biz’s Learning Machine Decide!
What Makes the Customer Happy?
Customer Service Maturity Model by next4biz
A 22-Question Test: How Good Are You at Complaint Management?
Artificial intelligence at Banks! Is it an enemy or a friend for productivity?
In-house Software or Buy it ?
Which Systems Has Next4biz Been Integrated With?
For Which Capabilities Did Our Customers Prefer Next4biz?
How flexible is Next4biz?
What Did Our Customers Achieve With next4biz?
Integration Capabilities of a Customer Service Software
next4biz Omnichannel Customer Experience
What is Customer Service Managament (CSM)?
The Software Case Of Benjamin Button
Agility brings IT independence!
What is The Best Web Customer Service?
Does Size Matter?
next4biz’s process management automates the resolution
Would You Marry Me?
Flexibility in Customer Service
A More Developed and Omni Channel Customer Experience
Live Customer Support
How to Cope With A Big Customer Relations Department?
Sustainable Customer Satisfaction
Online Support Ticketing System
My love…I Have Cheated On You…
Cloud or On Premise ?
Business Case: Optimization in Field Service Management
Do you focus more on reasons or consequences?
Next4biz Business Applications Are Merging Under a Single Brand!
Criticisms about conventional CRMs
next4biz Reports, Performance, Satisfaction, KPIs, and SLAs
Knowledge Base is a must for an ideal Help Desk
Any software applications should be designed to live in a dynamic context
Breaking Down the Walls Between Departments!
Essentials of Customer Experience Management
Market Drivers and Business Issues in Customer Service
Message to Customer Service Departments Worldwide!
Customization is now simple and easy, in few clicks you can design workflows
What is Customer Service Reports?
Many touch points, one and only customer view
Digital Customer Experience in the Insurance Industry: Anadolu Sigorta
Signature of Customer-Oriented Digital Transformation: Yataş