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Customer Centric CRM with Workflow Automation
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What's new in marketing, sales, customer service and business process management?
Subscribe to our monthly newsletter to find out.
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Customer Centric CRM with Workflow Automation
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What is the Voice of the Customer (VoC)?
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What is Customer Orientation?
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What are Service Level Agreements
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Harnessing BPMN 2.0 for Process Excellence
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Is It Possible to Get Better Service with Lower Costs?
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What is Customer Effort (CES)?
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Customer Experience Management: The 7 Keys to Success
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Lead Generation and Prospecting
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10 Steps to Success in Email Marketing
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Operational Excellence in 5 Questions
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Marketing Strategy Predictions for 2023
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5 Simple Strategies for Boosting First Call Resolution (FCR)
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Digital Transformation in Customer Experience Management: Teknosa
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Yıldız Holding Manages Customer Service from a Single Screen
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Everything You Need to Know About CRM Systems
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Dynamic Segmentation with Next4biz CRM: Kia Turkey
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What is and isn’t BPM?
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Best Workplaces™
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What Is RFM Analysis? How Is It Done?
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Managing with Processes
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What Do I Tell the Customer?
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Bringing the Future to the Present
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Sustainable Customer Experience
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Boss Mentality
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Lessons Learned from Customer Service Management Experiences
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NPS: A Single Question Customer Satisfaction Analysis
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End-to-End Customer Experience Management in the Furniture Industry: ADORE
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Digital Transformation in the Time of COVID: MACFit
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Collect Customer Feedback using a Social Media Integrator
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Customer Service Process: Smarter Than Ticketing
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5 Ways Your Customers Benefit from an Omnichannel Experience
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ROI Analysis in Customer Service
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Five Fundamental Problems and a New Paradigm in Customer Service
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Confessions of a Customer Service Manager: “We Hit Rock Bottom!”
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Expectations from Complaint Management
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Artificial Intelligence in Customer Satisfaction Management: Kuveyt Türk
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Oriflame’s success story with next4biz
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Sustainable Customer Satisfaction with next4biz
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BOSCH Focuses on the Customer Using next4biz
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Agile customer service without requiring IT support
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The Key to Acing Sales Meetings
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The New Hybrid Business Model: B2B2C
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Call Center is Not Enough!
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A Customer Complaint Dated B.C 1750
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How to Calculate Customer Lifetime Value with CRM
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What is Omnichannel?
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Subscribers Turn Into Customers
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Let next4biz’s Learning Machine Decide!
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What Makes the Customer Happy?
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Customer Service Maturity Model by next4biz
COMMUNICATION MANAGEMENT 1.Are you able to manage different channels such as e-mail, website, telephone, social media or chat from a single center? 2. Are your customers able to make complaints via your website or using their mobile gadgets and track their progress? 3. Do you give live customer support on your website? 4. Are you […]
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A 22-Question Test: How Good Are You at Complaint Management?
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Artificial intelligence at Banks! Is it an enemy or a friend for productivity?
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In-house Software or Buy it ?
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Which Systems Has Next4biz Been Integrated With?
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For Which Capabilities Did Our Customers Prefer Next4biz?
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How flexible is Next4biz?
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What Did Our Customers Achieve With next4biz?
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Integration Capabilities of a Customer Service Software
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next4biz Omnichannel Customer Experience
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Managing Customer Service
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The Software Case Of Benjamin Button
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Agility brings IT independence!
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Customer Service on the Web
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Does Size Matter?
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Customer Testimonials
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next4biz’s process management automates the resolution
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Would You Marry Me?
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Flexibility in Customer Service
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A More Developed and Omni Channel Customer Experience
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Live Customer Support
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How to Cope With A Big Customer Relations Department?
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Sustainable Customer Satisfaction
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Online Support Ticketing System
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My love…I Have Cheated On You…
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Cloud or On Premise ?
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Business Case: Optimization in Field Service Management
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Do you focus more on reasons or consequences?
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Next4biz Business Applications Are Merging Under a Single Brand!
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Criticisms about conventional CRMs
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next4biz Reports, Performance, Satisfaction, KPIs, and SLAs
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Knowledge Base is a must for an ideal Help Desk
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Any software applications should be designed to live in a dynamic context
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Breaking Down the Walls Between Departments!
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Essentials of Customer Experience Management
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Market Drivers and Business Issues in Customer Service
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Message to Customer Service Departments Worldwide!
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Customization is now simple and easy, in few clicks you can design workflows
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The Importance of Reporting in Customer Service
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Many touch points, one and only customer view
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Digital Customer Experience in the Insurance Industry: Anadolu Sigorta
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Signature of Customer-Oriented Digital Transformation: Yataş
