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5 Simple Strategies for Boosting First Call Resolution (FCR)
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Digital Transformation in Customer Experience Management: Teknosa
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Would You Marry Me?
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Integration Capabilities of a Customer Service Software
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Live Customer Support
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Collect Customer Feedback using a Social Media Integrator
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next4biz’s process management automates the resolution
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next4biz Omnichannel Customer Experience
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Customer Service on the Web
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Managing Customer Service
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Does Size Matter?
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Customer Testimonials
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Agility brings IT independence!
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The Software Case Of Benjamin Button
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Flexibility in Customer Service
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A More Developed and Omni Channel Customer Experience
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How to Cope With A Big Customer Relations Department?
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Sustainable Customer Satisfaction
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My love…I Have Cheated On You…
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Online Support Ticketing System
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Cloud or On Premise ?
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next4biz Reports, Performance, Satisfaction, KPIs, and SLAs
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next4biz implements privacy, security and Itil best practices
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Next4biz Business Applications Are Merging Under a Single Brand!
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Next4biz Certified To Privacy Shield
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Criticisms about conventional CRMs
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Do you focus more on reasons or consequences?
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Business Case: Optimization in Field Service Management
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Customization is now simple and easy, in few clicks you can design workflows
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Breaking Down the Walls Between Departments!
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Any software applications should be designed to live in a dynamic context
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Knowledge Base is a must for an ideal Help Desk
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Many touch points, one and only customer view
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The Importance of Reporting in Customer Service
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Essentials of Customer Experience Management
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Customer Service Process: Smarter Than Ticketing
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Message to Customer Service Departments Worldwide!
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Market Drivers and Business Issues in Customer Service
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Yıldız Holding Manages Customer Service from a Single Screen
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Everything You Need to Know About CRM Systems
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Dynamic Segmentation with Next4biz CRM: Kia Turkey
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What Is BPM? You Can Learn in 5 Minutes
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Best Workplaces™ 2022
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What Is RFM Analysis? How Is It Done?
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Managing with Processes
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What Do I Tell the Customer?
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Bringing the Future to the Present
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Sustainable Customer Experience
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Training, Adaptation & Integration Activities
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Boss Mentality
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Lessons Learned from Customer Service Management Experiences
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Digital Customer Experience in the Insurance Industry: Anadolu Sigorta
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NPS: A Single Question Customer Satisfaction Analysis
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End-to-End Customer Experience Management in the Furniture Industry: ADORE
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Digital Transformation in the Time of COVID: MACFit
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Signature of Customer-Oriented Digital Transformation: Yataş
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5 Ways Your Customers Benefit from an Omnichannel Experience
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Five Fundamental Problems and a New Paradigm in Customer Service
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Software Security and Certifications
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Access Control and Authorization
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ISO 10002 Quality Management : Customer Satisfaction
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Data Privacy and Independent Audits
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Confessions of a Customer Service Manager: “We Hit Rock Bottom!”
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Expectations from Complaint Management
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Artificial Intelligence in Customer Satisfaction Management: Kuveyt Türk
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Oriflame’s success story with next4biz
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Sustainable Customer Satisfaction with next4biz
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BOSCH Focuses on the Customer Using next4biz
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Agile customer service without requiring IT support
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The Key to Acing Sales Meetings
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The New Hybrid Business Model: B2B2C
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Call Center is Not Enough!
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A Customer Complaint Dated B.C 1750
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How to Calculate Customer Lifetime Value with CRM
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What is Omnichannel?
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Subscribers Turn Into Customers
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Let next4biz’s Learning Machine Decide!
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What Makes the Customer Happy?
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Customer Service Maturity Model by next4biz
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A 22-Question Test: How Good Are You at Complaint Management?
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Artificial intelligence at Banks! Is it an enemy or a friend for productivity?
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In-house Software or Buy it ?
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Which Systems Has Next4biz Been Integrated With?
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For Which Capabilities Did Our Customers Prefer Next4biz?
Every business model necessitates the ability to evolve with respect to a changing technological landscape in order to maintain a position ahead of its competition. Such is the function of Information Technology (IT). Software has become essential in the daily life of the consumer, as various platforms become obsolete and require urgent replacing faster than […]
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How flexible is Next4biz?
In essence, Next4biz is a platform whereby all your management issues pertaining to customer demands – whether from a call center, customer service department or a single center in the company – are integrated into its solution process. This empowers you to then systematically design your own workflow which will reflect the different categories of […]
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What Did Our Customers Achieve With next4biz?
