
5 Simple Strategies for Boosting First Call Resolution (FCR)
5 Simple Strategies for Boosting First Call Resolution (FCR)
Digital Transformation in Customer Experience Management: Teknosa
Would You Marry Me?
Integration Capabilities of a Customer Service Software
Live Customer Support
Collect Customer Feedback using a Social Media Integrator
next4biz’s process management automates the resolution
next4biz Omnichannel Customer Experience
Customer Service on the Web
Managing Customer Service
Does Size Matter?
Customer Testimonials
Agility brings IT independence!
The Software Case Of Benjamin Button
Flexibility in Customer Service
A More Developed and Omni Channel Customer Experience
How to Cope With A Big Customer Relations Department?
Sustainable Customer Satisfaction
My love…I Have Cheated On You…
Online Support Ticketing System
Cloud or On Premise ?
next4biz Reports, Performance, Satisfaction, KPIs, and SLAs
next4biz implements privacy, security and Itil best practices
Next4biz Business Applications Are Merging Under a Single Brand!
Next4biz Certified To Privacy Shield
Criticisms about conventional CRMs
Do you focus more on reasons or consequences?
Business Case: Optimization in Field Service Management
Customization is now simple and easy, in few clicks you can design workflows
Breaking Down the Walls Between Departments!
Any software applications should be designed to live in a dynamic context
Knowledge Base is a must for an ideal Help Desk
Many touch points, one and only customer view
The Importance of Reporting in Customer Service
Essentials of Customer Experience Management
Customer Service Process: Smarter Than Ticketing
Message to Customer Service Departments Worldwide!
Market Drivers and Business Issues in Customer Service
Yıldız Holding Manages Customer Service from a Single Screen
Everything You Need to Know About CRM Systems
Dynamic Segmentation with Next4biz CRM: Kia Turkey
What Is BPM? You Can Learn in 5 Minutes
Best Workplaces™ 2022
What Is RFM Analysis? How Is It Done?
Managing with Processes
What Do I Tell the Customer?
Bringing the Future to the Present
Sustainable Customer Experience
Training, Adaptation & Integration Activities
Boss Mentality
Lessons Learned from Customer Service Management Experiences
Digital Customer Experience in the Insurance Industry: Anadolu Sigorta
NPS: A Single Question Customer Satisfaction Analysis
End-to-End Customer Experience Management in the Furniture Industry: ADORE
Digital Transformation in the Time of COVID: MACFit
Signature of Customer-Oriented Digital Transformation: Yataş
5 Ways Your Customers Benefit from an Omnichannel Experience
Five Fundamental Problems and a New Paradigm in Customer Service
Software Security and Certifications
Access Control and Authorization
ISO 10002 Quality Management : Customer Satisfaction
Data Privacy and Independent Audits
Confessions of a Customer Service Manager: “We Hit Rock Bottom!”
Expectations from Complaint Management
Artificial Intelligence in Customer Satisfaction Management: Kuveyt Türk
Oriflame’s success story with next4biz
Sustainable Customer Satisfaction with next4biz
BOSCH Focuses on the Customer Using next4biz
Agile customer service without requiring IT support
The Key to Acing Sales Meetings
The New Hybrid Business Model: B2B2C
Call Center is Not Enough!
A Customer Complaint Dated B.C 1750
How to Calculate Customer Lifetime Value with CRM
What is Omnichannel?
Subscribers Turn Into Customers
Let next4biz’s Learning Machine Decide!
What Makes the Customer Happy?
Customer Service Maturity Model by next4biz
A 22-Question Test: How Good Are You at Complaint Management?
Artificial intelligence at Banks! Is it an enemy or a friend for productivity?
In-house Software or Buy it ?
Which Systems Has Next4biz Been Integrated With?
For Which Capabilities Did Our Customers Prefer Next4biz?
How flexible is Next4biz?
What Did Our Customers Achieve With next4biz?