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Is It Possible to Get Better Service with Lower Costs?
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What is Customer Effort (CES)?
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Customer Experience Management: The 7 Keys to Success
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Lead Generation and Prospecting
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10 Steps to Success in Email Marketing
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Operational Excellence in 5 Questions
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Marketing Strategy Predictions for 2023
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5 Simple Strategies for Boosting First Call Resolution (FCR)
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Digital Transformation in Customer Experience Management: Teknosa
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Yıldız Holding Manages Customer Service from a Single Screen
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Everything You Need to Know About CRM Systems
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Dynamic Segmentation with Next4biz CRM: Kia Turkey
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What Is BPM? You Can Learn in 5 Minutes
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Best Workplaces™
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What Is RFM Analysis? How Is It Done?
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Managing with Processes
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What Do I Tell the Customer?
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Bringing the Future to the Present
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Sustainable Customer Experience
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Boss Mentality
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Lessons Learned from Customer Service Management Experiences
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NPS: A Single Question Customer Satisfaction Analysis
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End-to-End Customer Experience Management in the Furniture Industry: ADORE
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Digital Transformation in the Time of COVID: MACFit
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Collect Customer Feedback using a Social Media Integrator
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Customer Service Process: Smarter Than Ticketing
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5 Ways Your Customers Benefit from an Omnichannel Experience
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ROI Analysis in Customer Service
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Five Fundamental Problems and a New Paradigm in Customer Service
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Confessions of a Customer Service Manager: “We Hit Rock Bottom!”
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Expectations from Complaint Management
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Artificial Intelligence in Customer Satisfaction Management: Kuveyt Türk
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Oriflame’s success story with next4biz
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Sustainable Customer Satisfaction with next4biz
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BOSCH Focuses on the Customer Using next4biz
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Agile customer service without requiring IT support
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The Key to Acing Sales Meetings
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The New Hybrid Business Model: B2B2C
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Call Center is Not Enough!
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A Customer Complaint Dated B.C 1750
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How to Calculate Customer Lifetime Value with CRM
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What is Omnichannel?
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Subscribers Turn Into Customers
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Let next4biz’s Learning Machine Decide!
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What Makes the Customer Happy?
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Customer Service Maturity Model by next4biz
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A 22-Question Test: How Good Are You at Complaint Management?
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Artificial intelligence at Banks! Is it an enemy or a friend for productivity?
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In-house Software or Buy it ?
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Which Systems Has Next4biz Been Integrated With?
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For Which Capabilities Did Our Customers Prefer Next4biz?
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How flexible is Next4biz?
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What Did Our Customers Achieve With next4biz?
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Integration Capabilities of a Customer Service Software
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next4biz Omnichannel Customer Experience
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Managing Customer Service
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The Software Case Of Benjamin Button
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Agility brings IT independence!
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Customer Service on the Web
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Does Size Matter?
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Customer Testimonials
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next4biz’s process management automates the resolution
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Would You Marry Me?
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Flexibility in Customer Service
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A More Developed and Omni Channel Customer Experience
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Live Customer Support
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How to Cope With A Big Customer Relations Department?
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Sustainable Customer Satisfaction
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Online Support Ticketing System
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My love…I Have Cheated On You…
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Cloud or On Premise ?
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Business Case: Optimization in Field Service Management
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Do you focus more on reasons or consequences?
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Next4biz Business Applications Are Merging Under a Single Brand!
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Criticisms about conventional CRMs
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next4biz Reports, Performance, Satisfaction, KPIs, and SLAs
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Knowledge Base is a must for an ideal Help Desk
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Any software applications should be designed to live in a dynamic context
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Breaking Down the Walls Between Departments!
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Essentials of Customer Experience Management
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Market Drivers and Business Issues in Customer Service
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Message to Customer Service Departments Worldwide!
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Customization is now simple and easy, in few clicks you can design workflows
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The Importance of Reporting in Customer Service
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Many touch points, one and only customer view
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Digital Customer Experience in the Insurance Industry: Anadolu Sigorta
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Signature of Customer-Oriented Digital Transformation: Yataş
