Request Demo

Customer Service Management

  • Omnichannel communication
  • Complaint categorization with AI
  • Dedicated forms and scripts for categories
  • End-to-end complaint management with workflows
  • Knowledge base and self service
  • No-code architecture, extensive reports
  • LPPD-compliant, integrated

Omnichannel Communication

Single-screen customer service

Call center, social media, email, live chat, chatbot, complaint sites, web forms and more all integrated in one place

“Recognize customers in every channel, and manage all communication on a single screen”
More

End-to-End Customer Service

Categorize issues, and create custom forms and
workflows for each category.
Create category-specific issue records in communication channels.

“Issues can be directed to the relevant workflows based on their categories.”
More

Customer Service with Artificial Intelligence

Deep-learning-based artificial intelligence analyzes, categorizes and resolves issues…
Or redirects them to the relevant workflow.

“Employing artificial intelligence to provide more efficient after-sales services”
More

Agent Scripts

Enable agents to: Ask the right questions in the right order. Obtain complete information, Give the right answers,
Provide options.

“Drag and drop to design agent scripts.”
More

Customer Self-Service

Design your Self-Service page and use it for your website, online transactions, e-commerce website, customer portal and internet banking. This ensures that your customers will:

“Receive answers to their questions in the FAQ section, submit their complaints and follow the complaint status.”
More

Flexible Customer Service

Design your customer service process without any technical support:

Data fields - Form - Workflow - Business rules
Service level - Delay management - Self-service

“Less IT Dependency [No Code, No Cry”
More

Reports and Analysis in Customer Service

End-to-end customer service management software next4biz records and tracks all transactions.

  • FCR
  • Root Cause Analysis
  • Customer satisfaction
  • Surveys and analyzes
  • Delay and escalation reports
  • Communication channel performance
  • The performance of all stakeholders, including units, departments, personnel, suppliers and cargo companies.

“Design your own reports and create e-tables.”
More

Enter the Single-Screen Era in Customer Service with next4biz Integrations

Ensure the bilateral integration of next4biz with ERP and other corporate applications.

Meet “single-screen” customer service management and avoid juggling multiple applications.

developers.next4biz.com is always there for you.

“next4biz: Software that integrates with all integrable systems. ”
More
Tek Ekranda Müşteri Hizmetleri
We use cookies in accordance with legal regulations to improve our services and your experience on our site. To edit your cookie preferences, you can go to the settings or get detailed information about our cookie policy.
Our Cookie Policy and Your Privacy

Mandatory Cookies

Always enabled
Mandatory cookies enable the basic functions of the website to ensure that it operates as intended. The website cannot function properly without these cookies.
Our Cookie PolicyOur Privacy Policy

Performance Cookies

Always enabled
Performance cookies anonymously collect visitor usage data and preferences on websites to help improve the website’s performance.
Our Cookie PolicyOur Privacy Policy

Functional Cookies

Functional cookies rely on a user’s previous visits to the website to recognize and remember them in their following visits to offer website users customized services, including language and region settings.
Our Cookie PolicyOur Privacy Policy

Marketing Cookies

Marketing cookies are third-party cookies that monitor visitor behavior on websites. These cookies aim to prompt advertisements that may interest the visitors based on their needs.
Our Cookie PolicyOur Privacy Policy
next4biz Support

See Next4biz in action

Schedule a Meeting