Omnichannel Customer Communication is one of the “must have” features of new contact center technology. This new concept allows your company to interact with your clients in any conditions. ¬ View details
Do you have total visibility into your organization's end-to-end processes? Are every departments, employees and stakeholders are involved in related processes? Can you measure and improve your procesess? next4biz provides all your business process management needs with full transparency and visibility into your business. ¬ View details
Artificial intelligence is taking over the call centers. Are you ready to transform customer interactions and improve engagement with the AI and learning engine features of next4biz? ¬ View details
Design required processes to resolve customer complaints, requests or to manage any business issue. If you can describe how the process should be, then you can design interfaces and the workflows by yourself using next4biz's easy to use tools. No coding, no technical support or no vendor consultancy. ¬ View details
What if your customers could find answers themselves, and you could reduce call center volume? Self service knowledge base management of next4biz can do that! ¬ View details
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