Request Demo

next4biz implements privacy, security and Itil best practices

Safe Harbor Certification

next4biz is certified by US-EU Safe Harbor program, a process for US companies to comply with the European Union Directive 95/46/EC concerning privacy and protection of personal data. This certification program is intended for organizations within the EU or US that store customer data. Safe Harbor Principles are designed to prevent accidental information disclosure or loss.

We self-certify compliance with:

safe-harbor-certificate

Security and Authorization

In next4biz the authentication process can be internal or delegated to external systems like Active Directory or any LDAP system. Critical data are transferred on secure channels and stored encrypted. Passwords are not decipherable, as well.

All users have their specific profile which can be configured according to the “need to know” principle. In this way the access to the various features of the application is controlled by the authorization schema in the control panel.

In many implementations, for example, groups of service requests and complaints have their peculiar set of properties that are used by the workgroups along the process (i.e. principle of “segregation of duties”).

In the Administrator tool of next4biz you can define:

  • Which information are necessary to process any type of request or complaint
  • Which group can read or modify those custom fields
  • In which stage of the processing those attributes are visible
  • If those details are optional or compulsory

next4biz’s customers are able to self-configure the software according to their business needs because in the training program we teach their team leader how to set-up their requirements without being helped by technical consultants.


Compliance with Quality standards

next4biz complies with international quality management standards that promote customer satisfaction: ISO, ITIL and COBIT. Certifications on customer complaints and customer satisfaction management requires a system designed to identify complaints and causes, create resolution processes and analyze the customer satisfaction rate. next4biz outlines ISO 10002 management system to respond more efficiently to customer complaints.

Quality management methodology defines four steps that next4biz fully satisfies:

  • Plan: Foresee the resolution processes with workflows to handle the complaints consistently and automate the relative action steps.
  • Do: Engage pre-planned workflows to solve complaints and requests.
  • Check: Monitoring and measurement of the activities with dashboard and reports.
  • Act:  Introduce corrective actions to improve the services offered by using the configuration tools and avoiding changing the software.
Share
We use cookies in accordance with legal regulations to improve our services and your experience on our site. To edit your cookie preferences, you can go to the settings or get detailed information about our cookie policy.
Our Cookie Policy and Your Privacy

Mandatory Cookies

Always enabled
Mandatory cookies enable the basic functions of the website to ensure that it operates as intended. The website cannot function properly without these cookies.
Our Cookie PolicyOur Privacy Policy

Performance Cookies

Always enabled
Performance cookies anonymously collect visitor usage data and preferences on websites to help improve the website’s performance.
Our Cookie PolicyOur Privacy Policy

Functional Cookies

Functional cookies rely on a user’s previous visits to the website to recognize and remember them in their following visits to offer website users customized services, including language and region settings.
Our Cookie PolicyOur Privacy Policy

Marketing Cookies

Marketing cookies are third-party cookies that monitor visitor behavior on websites. These cookies aim to prompt advertisements that may interest the visitors based on their needs.
Our Cookie PolicyOur Privacy Policy
next4biz Support

See Next4biz in action

Schedule a Meeting