next4biz Reports, Performance, Satisfaction, KPIs, and SLAs
next4biz provides dashboards and reports to have a 360-degree view of the customer service activities, measuring the performances and warning when KPI are not achieved. Managers will make better decisions and quickly adapt to new trends.
Escalation reports can highlight inefficiencies and poorly designed workflows. next4biz makes it possible to analyze the metrics that enable managers to monitor the contribution of the various departments and achieve better performance.
next4biz measures:
- Departmental performances
- Branch, Division, Shop based performances
- Employee-based performances
- Regional performances
- Customer segmentation based performance
- Partner’s or Vendor’s performances
next4biz provides filtered reports:
- For categories
- For regions
- About specific products
- Related to designated suppliers
- For specific causes
