Use Self-Service to Empower Customers
Reduce call-center workloads through self-service.
Implement self-service for faster customer support.
Design a FAQ and knowledge base
Provide accessible information to customers for issue resolution without issue creation.
Maintain a customer-accessible FAQ page to minimize redundant queries and unnecessary issue creation.
Lighten call center workloads
Enable customers to create, submit, and track their issues independently.
Guide data entry and ensure correct and sufficient data collection with category-specific forms.
Implement self-service issue tracking
Enable customers to track and update their issues through self-service.
Self-Service integrated with all channels
Allow customers to access self-service across all channels.
AI-supported self-service
Utilize AI for issue analysis and routing to the relevant department and workflow.
Provide customers with
auto-generated issue status change notifications
Use automated notifications to keep customers informed about issue progress.
Remember: No code, no cry
Design separate self-service forms for each issue category without the need for IT and coder support.
