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Harness the power of issue categorization

Design custom issue categorization hierarchies to match your business model.

Develop forms and workflows tailored to each category.

Boost efficiency by using AI to categorize issues.

Design category specific custom forms

Collect accurate and complete data for each issue category.

Ensure data availability for issue resolution across call-center and self-service channels.

Track issues end-to-end with workflows

Use workflows to track issue processing across departments, business partners and other stakeholders.

Design category-specific workflows for efficient issue handling.

Determine workflow step sequencing and departmental assignment according on an issue category basis.

Perform SLA management

Identify root causes of delays and parties responsible for delays.

Determine the appropriate handling of delayed issues based on the issue category. Decide on escalation and additional processing time.

Plan actions if the issue remains unresolved.

Measure, report and analyze every step of the customer service process

Continuously improve processes for conclusive issue resolution.

Track issues on all channels with automated notifications

Keep customers and staff informed with automated notifications across all channels.

Don’t forget: No code, no cry

Design forms, workflows and business rules without IT support. Be efficient, be agile.

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