Follow up all units, suppliers and business partners, measure performance and report end-to-end in complaint management with workflows.
Categorize issues with artificial intelligence, and manage end-to-end with custom forms and workflows for each category.
Gather all the necessary information in accordance with each complaint category through the call center or self-service
Assign and track category-specific workflows to the relevant units and business partners in the desired order.
Delay management based on issue category:
Who is responsible if a delay occurs?
If a delay continues despite a deadline extension, who will handle the issue?
Continuously improving customer service by implementing radical solutions to complaints.
Keep your customers and staff up-to-date with automated messages across every channel.
Design forms, workflows and business rules yourself without IT dependency. Boost your agility.
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