Design custom issue categorization hierarchies to match your business model.
Develop forms and workflows tailored to each category.
Boost efficiency by using AI to categorize issues.
Collect accurate and complete data for each issue category.
Ensure data availability for issue resolution across call-center and self-service channels.
Use workflows to track issue processing across departments, business partners and other stakeholders.
Design category-specific workflows for efficient issue handling.
Determine workflow step sequencing and departmental assignment according on an issue category basis.
Identify root causes of delays and parties responsible for delays.
Determine the appropriate handling of delayed issues based on the issue category. Decide on escalation and additional processing time.
Plan actions if the issue remains unresolved.
Continuously improve processes for conclusive issue resolution.
Keep customers and staff informed with automated notifications across all channels.
Design forms, workflows and business rules without IT support. Be efficient, be agile.