Stay in the Loop with Flexible Reporting
Keep-up with customer service performance.
•Track first contact resolution and root cause analysis
•Monitor delays and process productivity
•Measure departmental and individual performance
Measure everything to identify lasting solutions
- Assess customer satisfaction levels
- Conduct surveys on all channels
- Analyze root causes to develop effective and lasting solutions
- Evaluate performance based on issue type, supplier, department, and individual
Create custom reports
Generate custom reports to run in Next4biz CSM or for integration with enterprise reporting tools.
Take advantage of end-to-end issue management
Utilize data collected by Next4biz CSM for comprehensive reports.
Measure stakeholder performance
Evaluate the performance of departments, suppliers, business partners, delivery companies and other stakeholders.
Identify issues causing delays and their reasons.
Identify persistently delayed issues.
Analyze variations by seasons and regions.
Measure to manage
Focus on continuous improvement for conclusive issue resolution.
Measure, improve and learn to develop conclusive solutions to customer issues.
Make a difference with continuous customer service improvement.
