Generate custom reports to run in next4biz CSM or for integration with enterprise reporting tools.
Utilize data collected by next4biz CSM for comprehensive reports.
Evaluate the performance of departments, suppliers, business partners, delivery companies and other stakeholders.
Identify issues causing delays and their reasons.
Identify persistently delayed issues.
Analyze variations by seasons and regions.
Focus on continuous improvement for conclusive issue resolution.
Measure, improve and learn to develop conclusive solutions to customer issues.
Make a difference with continuous customer service improvement.