All performance indicators required for customer service management:
• FCR & root cause analysis,
• Delay monitoring, Process productivity,
• Unit- and individual-based performance measurement.
Create your reports on Next4biz or integrate it with your corporate reporting system.
All data is stored on Next4biz. You can prepare detailed reports at every level.
What kind of issues are being delayed? Why and where?
Which ones are still being delayed despite the measures in place?
What are the seasonal, periodical and regional differences?
Measure, improve and learn for radical solutions!
Make a difference with continuously improving customer service.
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