Reports and Analysis in Customer Service
All performance indicators required for customer service management:
• FCR & root cause analysis,
• Delay monitoring, Process productivity,
• Unit- and individual-based performance measurement.
Measure everything you do for permanent solutions!
- Measure customer satisfaction,
- Apply general and issue-based surveys on all channels,
- Analyze root causes and produce permanent solutions,
- Measure performance according to issue type, supplier, unit and person.
Create your own reports
Create your reports on Next4biz or integrate it with your corporate reporting system.
The advantage of end-to-end issue management!
All data is stored on Next4biz. You can prepare detailed reports at every level.
Measure the performance of all stakeholders, including units, departments, suppliers, business partners and shipping companies
What kind of issues are being delayed? Why and where?
Which ones are still being delayed despite the measures in place?
What are the seasonal, periodical and regional differences?
You can’t manage what you can’t measure!
Measure, improve and learn for radical solutions!
Make a difference with continuously improving customer service.
