Agent Scripts
Determine what your agents will say and when.
Institutionalize solutions and communication,
Make life easier for your agents…
Design scripts on next4biz to ensure your agents:
- Ask the customer the right question at the right moment,
- Obtain complete information from the customer,
- Immediately present a solution, if possible, and conclude the issue.
Save on agent circulation and training costs
Lower training and circulation costs with step-by-step agent scripts.
Design the scripts yourself without technical support
Drag and drop to set script standards for tens, hundreds or thousands of agents.
Design scripts to persuade, gather information, research and survey with conditional questions
It is up to you to change the follow-up questions based on the answers given.
Make life easier for your agents
Easily display the category-specific questions and answers to your customers on the screen.
Improve the first contact response (FCR) rate
Solve your customer’s problem upon first contact with the right solution patterns.
No Code No Cry!
Design, test, provide and measure the performance of agent scripts yourself without technical support.
