Use Agent Scripts to Guide Customer Dialogs

Design scripts for your agents

Ensure agents ask appropriate questions with standardized scripts.

Gather complete customer information.

Enable agents to provide immediate solutions during the first call.

Save on agent turnover and training costs

Use scripts to reduce agent training and increase availability.

Design the scripts without coding

Create scripts easily with a user-friendly drag-drop style interface.

Define standard agent-customer interactions.

Roll out script improvements to large numbers of call center agents instantly.

Put scripts to use for different purposes

Create scripts for various purposes, such as persuasion or information gathering.

Employ scripts in research and surveys.

Use conditional branching in scripts based on customer responses.

Make life easier for your agents

Ease the cognitive load on call center agents with step-by-step instructions based on issue categories.

Maximize the first contact response (FCR) rate

Ensure that all issues that can be resolved during first customer calls, will be resolved.

Don’t forget: No code, no cry

Design, test, provide and measure the performance of agent scripts yourself without IT or coder support.