Ensure agents ask appropriate questions with standardized scripts.
Gather complete customer information.
Enable agents to provide immediate solutions during the first call.
Use scripts to reduce agent training and increase availability.
Create scripts easily with a user-friendly drag-drop style interface.
Define standard agent-customer interactions.
Roll out script improvements to large numbers of call center agents instantly.
Create scripts for various purposes, such as persuasion or information gathering.
Employ scripts in research and surveys.
Use conditional branching in scripts based on customer responses.
Ease the cognitive load on call center agents with step-by-step instructions based on issue categories.
Ensure that all issues that can be resolved during first customer calls, will be resolved.
Design, test, provide and measure the performance of agent scripts yourself without IT or coder support.