Request Demo

Artificial Intelligence in Customer Service

Categorizes issues;
Resolves, responds to and concludes issues;
Or assigns the tasks to the relevant workflow units.

Enhance customer service with artificial intelligence

next4biz artificial intelligence categorizes issues and assigns tasks automatically. You no longer need a back-office for categorization. It even resolves and concludes issues autonomously.

Request Demo

AI-supported customer service across every communication channel

Automatically suggests categories to call center agents, categorizes issues submitted by email and self-service, and initiates due process.

AI learning from user experience

AI keeps getting more accurate the more you use it and even surpasses humans in determining categories. The accuracy rate in the busiest 20 categories exceeds 95 percent. The software independently resolves and finalizes approximately 20 percent of issues using the knowledge base.

3 Functions of AI

  • Suggests categories for customer service,
  • Goes beyond suggesting and takes initiative with business rules,
  • And even resolves and concludes certain issues independently.

Training with pre-next4biz data

Before you make the transition to next4biz, we can train the AI with your issue data.

We use cookies in accordance with legal regulations to improve our services and your experience on our site. To edit your cookie preferences, you can go to the settings or get detailed information about our cookie policy.
Our Cookie Policy and Your Privacy

Mandatory Cookies

Always enabled
Mandatory cookies enable the basic functions of the website to ensure that it operates as intended. The website cannot function properly without these cookies.
Our Cookie PolicyOur Privacy Policy

Performance Cookies

Always enabled
Performance cookies anonymously collect visitor usage data and preferences on websites to help improve the website’s performance.
Our Cookie PolicyOur Privacy Policy

Functional Cookies

Functional cookies rely on a user’s previous visits to the website to recognize and remember them in their following visits to offer website users customized services, including language and region settings.
Our Cookie PolicyOur Privacy Policy

Marketing Cookies

Marketing cookies are third-party cookies that monitor visitor behavior on websites. These cookies aim to prompt advertisements that may interest the visitors based on their needs.
Our Cookie PolicyOur Privacy Policy
next4biz Support

See Next4biz in action?

Schedule a Meeting