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Omnichannel Communication

Recognize customers in every channel.
Monitor all channels like a single channel.
Gain your customer’s trust every step of the way.

Integrates with call center applications, recognizes the customer when a call comes in

When the Agent receives the call:

  • Customer issues from other channels,
  • Information concerning the customer scorecard,

automatically appear on the screen.

Complaint emails are automatically converted into issues

Listens to emails, recognizes the customer, automatically converts email content and attachments into issues.

Customer service integrated with social media

Integrates with all social media channels, including Facebook, Twitter, Instagram, YouTube, LinkedIn, DM, My Business, App Store, PlayStore, Google Searches, etc.

Customer service with live chat and chatbot integration

Listens to live chat and chatbot, automatically creates issues, and supports the issues with customer data.

Customer service with WhatsApp Business

Recognizes customers when they send WhatsApp messages, your customer representative sees all customer communication in other channels and all customer information on a single screen.

Customer complaint management integrated with complaint sites

When complaints about your products and services are posted on complaint sites, next4biz automatically creates an issue, and your answers to the complaints are forwarded to your customers through the same complaint sites.

Online customer service on your website with Self-Service

Use the next4biz Self-Service for your website, e-commerce application, customer portal and internet banking, and let your customers file their issues themselves and even follow their status step by step.

If you have other communication channels, let us incorporate them in the Omnichannel architecture of next4biz.

Let us integrate next4biz with IoTs, in-vehicle and in-home systems, and other systems.

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