When the Agent receives the call:
automatically appear on the screen.
Listens to emails, recognizes the customer, automatically converts email content and attachments into issues.
Integrates with all social media channels, including Facebook, Twitter, Instagram, YouTube, LinkedIn, DM, My Business, App Store, PlayStore, Google Searches, etc.
Listens to live chat and chatbot, automatically creates issues, and supports the issues with customer data.
Recognizes customers when they send WhatsApp messages, your customer representative sees all customer communication in other channels and all customer information on a single screen.
When complaints about your products and services are posted on complaint sites, next4biz automatically creates an issue, and your answers to the complaints are forwarded to your customers through the same complaint sites.
Use the next4biz Self-Service for your website, e-commerce application, customer portal and internet banking, and let your customers file their issues themselves and even follow their status step by step.
Let us integrate next4biz with IoTs, in-vehicle and in-home systems, and other systems.