Integrate next4biz CSM with your call center apps for customer recognition during incoming calls.
Automatically deliver customer scorecard information and customer issue records from all channels to your agents' terminals.
Listen to email communication.
Automatically convert customer emails into issue records and recognize the customer from the content and attachments.
Integrate with all social media channels such as Facebook, Twitter, Instagram, YouTube, LinkedIn, DM, My Business, App Store, PlayStore and Google Searches.
Listen to live chat and chatbots.
Automatically generate issues and supplement with customer data.
Recognize customers from WhatsApp messages. Route all customer communication to call-center agents.
Automatically create issues in response to the posting of complaints regarding your products and services on complaint sites.
Respond to customers through the same complaint sites.
Enable self-service for websites, e-commerce applications, customer portals and internet banking platforms.
Allow customers to create and track issues independently.
Add custom communication channels specific to your organization's needs.
Utilize next4biz integration services to add additional custom IoT, on-vehicle and in-house channels, to your CSM solution.