🧩No-code architecture
Next4biz enables business departments to adapt, customize, and reshape the platform according to their evolving requirements and market conditions. A core principle of the product is to reduce dependency on IT for feature management, allowing business teams to respond faster to changing needs while helping IT teams focus their resources on strategic priorities.
Except for integrations with customers' core systems, many key platform capabilities can be configured through no-code tools, including forms, customer inventory and custom objects, workflows, SLAs, escalations, agent scripts, business rules, categories, and related configurations.
Reference: Less IT dependency in customer service
🧠R&D and innovation
Next4biz's first AI-focused R&D project was initiated in 2012 in collaboration with Bilkent University. This project formed the early foundation of the company's first AI product, Issue Intelligence, an AI-based classification model trained on historical customer tickets and their categories.
Next4biz continued to collaborate with universities as part of its product discovery, research, and development activities. The company announced its first commercial AI product, Issue Intelligence, in 2016, and Kuveyt Türk, an existing customer, became one of the first users of the product.
Starting in 2021, Next4biz increased its investment in R&D and deepened its collaboration with universities and academics in relevant fields. In 2023, the company brought a leading academic and his team into Next4biz. He had previously served as the head of a university computer engineering department and now leads Next4biz's R&D department. The company continues to collaborate with academics across different disciplines.
🔐Security and compliance
Security and compliance have always been critical priorities for Next4biz. Although the platform is delivered as SaaS and offers extensive no-code capabilities, it remains an enterprise-grade solution that often becomes a core component of the customer's operational architecture. It is frequently integrated with multiple core applications and enterprise systems.
For this reason, Next4biz has a dedicated steering committee consisting of internal specialists, managers, and external consultants who continuously work to strengthen the company's security and compliance posture.
Next4biz has maintained cyber security insurance from a global insurance provider since 2021, with annual renewals subject to the provider's qualification and assessment processes. To the company's knowledge, Next4biz is among the few SaaS companies in Turkey able to meet such requirements.
Each year, Next4biz obtains penetration testing and source code review services from independent vendors. The company operates in data centers located in Turkey, the United Kingdom, the European Union, and the United States, and follows relevant regulations such as GDPR and KVKK.
Next4biz and its data center providers maintain and renew multiple certifications, including ISO 27001, ISO 27701, ISO 22301, ISO 10002, ISO 9001, and BS 10012.
Reference: Security and compliance
🔗Integration capabilities
Customer service management platforms need to integrate with a wide range of enterprise systems, communication channels, and business applications. Next4biz has developed strong integration capabilities to support these requirements.
Communication Channels: Native omnichannel connectivity for Live Chat, WhatsApp, email, call centers, social media, review platforms, and marketplaces, all captured in a unified customer conversation.
SSO, LDAP, and User Provisioning: Enterprise identity support with SSO protocols such as SAML 2.0, OAuth2, and OpenID Connect, as well as LDAP and Active Directory. Optional SCIM provisioning is available for automated user and group synchronization.
Core Systems: Bi-directional integrations via REST APIs and webhooks. Next4biz can synchronize customers, accounts, transactions, requests, policies, orders, and other business data, enabling agents and bots to work with live context.
Developer site
Embeddable Components: Reusable Next4biz components, such as self-service, notification views, and chat, can be embedded into customer portals and applications through iFrame or JavaScript-based approaches.
BI and Analytics: Built-in dashboards powered by Turboard, along with APIs for Power BI, Tableau, and Qlik, enable customers to feed their enterprise BI environments.
Mobile and Web SDKs: SDKs and ready-to-use UI components support in-app self-service and chat, helping customers deliver a consistent experience across web and mobile channels with minimal effort.
💚Happy team
Next4biz has consistently invested in building a positive and supportive workplace culture.
The company provides employees and their family members with a wide range of benefits, including private pension contributions, supplementary private health insurance, gym and wellness support programs, and other employee-focused advantages.
⭐Happy customers
We asked about us.
