Schedule a Meeting

Artificial Intelligence in Customer Service

Deep Learning AI

Next4biz AI listens, understands, and resolves issues across all channels. Performs sentiment analysis, predicts issue categories, and forecasts customer satisfaction and loyalty.

More
Customer Service

Self-Service Complaint Management

Enable your customers to access the information and solutions they need without contacting an agent. Reduce the workload on your call center with self-service portal.

More
Customer Service

SaaS or On-premise Chatbot

Chatbot, uniquely trained with your knowledge and experience using tailored texts and documents, manages real-time customer messaging by responding, guiding, and directing seamlessly.

More
Customer Service
Reduce IT Dependency with Next4biz CRM & BPM

Reduce IT Dependency with
Next4biz CRM & BPM

As IT dependency increases, agility decreases. With next4biz, you can design your CRM and BPM processes, interfaces, and even data structures yourself without writing a single line of code.

“No code, no cry!”

More

Next Generation CRM

Deduplicated and Consolidated Customer Database

Integrate all customer-related data (ERP, retailing,
e-commerce, service applications, other CRMs, spreadsheets, website forms, etc.) into next4biz.

More
Marketing & Sales

Track Your Customer’s Digital Behavior

Instantly track your customer’s visited pages, seen content, read emails, clicked links or displayed offers.

More
Marketing & Sales

Event- & Rule-Based Marketing & Sales Automation

Choose which actions your CRM takes when and for whom upon a trigger. Set up rules and let next4biz CRM run things smoothly.

More
Marketing & Sales
KVKK IYS GDPR CCPA

GDPR, CCPA, KVKK Compliant,
IYS Compatible CRM & BPM

next4biz is completely aligned with GDPR, CCPA and KVKK regulations.

Through data centers in the EU, US and Turkey, personal data is stored and processed in the privacy region of your country.

More

Process Operating System

Process Design

Design your corporate business processes and process components without coding.

More
Business Process

As-Is = To-Be

As in all other areas, change is an inevitable part of process management. Redesign your needs on one platform and start using it right away.

More
Business Process

Expand Your Processes with Integrations

Include your outside sources in your processes by two-way integration with the BPM.

More
Business Process

Success stories

  • Like Lego…
    When we first built our setup with Next4biz, it took just about two months. The integration process was completed so quickly that we started referring to Next4biz internally as “like Lego.”
  • Gaining a big advantage with a single platform
    Contact centers are places where continuous improvement is essential. If you want to improve something, you first need to measure it. And if you want to measure it, you need good reporting capabilities. When we were using multiple ticketing systems, we faced issues with generating reports and connecting the dots between them. By moving to a single platform, we gained a significant advantage.
  • Significant cost savings
    Not only did we get a return on our investment, but we also achieved substantial savings. Currently, orders placed through our One-Click Order line account for 35% of our total sales.
  • A constantly evolving system
    What I love most about Next4biz is that it’s a constantly evolving system, with new versions developed based on feedback from other customers.
  • Reduced SLA times with Next4biz
    Previously, resolving a consumer visit outside of Istanbul could take up to 15 days. With Next4biz, we reduced SLA times across the board — in the factory, at the customer contact center, during visits, and for product inspections — down to just one week.
  • Reducing potential errors to zero
    With Next4biz’s configurable escalation chain, no issue is ever left unresolved. This minimizes potential errors to zero.
  • Easy accessibility from every channel
    Next4biz provided us with easy accessibility from every channel when needed, as well as immediate and transparent resolution options across all channels. Its ability to integrate easily with other systems made our work much easier.
  • Reaching customers via phone, mobile, email, or social media
    To maintain sustainable relationships with your customers, you can easily reach them by phone, mobile platforms, email, or social media, express your concerns, and get them resolved very quickly.
  • Support from the Next4biz team
    The most challenging part of such collaborations is always the transition process. Leaving behind a system you have used for a long time and are accustomed to, and moving to a different one, can be both intimidating and effort-intensive. However, we managed this process much more easily and quickly thanks to the support of the Next4biz team.
  • Different escalation times for each process
    Next4biz allows us to design a separate process for each subject and set different escalation times for each one.
  • Integrating all our systems
    With Next4biz, we can view all customer issues in relation to one another. Receiving positive feedback about our response speed is highly satisfying.
  • Integrating all 56 of our websites
    We can integrate all of our websites — about 56 in total — with one another. We can integrate all our telephone switchboards with Next4biz. When a customer calls, we can instantly see the topic of previous interactions and extract all related information as data.
  • Knowledge base
    “Why were we called yesterday?” — we’re always trying to find the answer to that question. We aim to detect backlogs and bottlenecks, and take measures to prevent them from recurring. For this, we implemented a helpdesk tool — of course, this is the knowledge base provided by Mi4biz [Next4biz].
  • Quickly identifying necessary actions
    We can easily measure the number of issues by channel, resolution times, resolution rates, whether they were processed on time, and which topics occur most frequently. Thanks to these measurements, we can quickly determine the actions that need to be taken.
  • Viewing all customer issues in relation to each other
    With Next4biz, we can view all customer issues in relation to one another. Receiving positive feedback about our response speed is highly satisfying.
  • Independence in IT
    Being able to declare independence in IT and design all management processes ourselves with our own resources is a major advantage.

What Else is There?

Schedule a Meeting

For more information

View Demo Schedule a Meeting
We use cookies in accordance with legal regulations to improve our services and your experience on our site. By clicking "I Understand" button, you accept our cookie policy. You can go to settings to edit your cookie preferences.
Our Cookie Policy and Your Privacy

Necessary Cookies

Always enabled
Necessary cookies enable the basic functions of the website to ensure that it operates as intended. The website cannot function properly without these cookies.
Our Cookie Policy Our Privacy Policy

Functionality and Analytics Cookies

Functionality and analytics cookies aim to provide a more functional usage experience in future visits based on users' past use of the website. These cookies enable websites to offer personalized services such as language and region preferences by processing statistics and activity data.
Our Cookie Policy Our Privacy Policy

Targeting and Performance Cookies

Targeting and performance cookies are cookies that anonymously collect visitors' usage information and preferences related to the website, thereby enhancing the website's performance and improving user experiences based on visitor preferences.
Our Cookie Policy Our Privacy Policy

Advertising Cookies

Advertising cookies are third-party cookies used on websites to track visitors' behaviors. The purpose of these cookies is to display advertisements that are relevant and appealing to the visitors' needs.
Our Cookie Policy Our Privacy Policy